{
  "page": {
    "id": "mvkrv0bw6dv7",
    "name": "Heap",
    "url": "https://status.heap.io"
  },
  "status": {
    "indicator": "minor",
    "description": "Minor Service Outage"
  },
  "components": [{"status":"operational","name":"Data Collection","created_at":"2016-10-03T21:54:41.775-07:00","updated_at":"2026-07-27T12:45:46.526-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"d5q0w9bxphth","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"operational","name":"App","created_at":"2016-10-03T21:55:55.350-07:00","updated_at":"2026-09-23T07:35:26.948-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"yrz5ydpt07p5","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"operational","name":"Session Replay","created_at":"2023-11-03T15:18:06.790-07:00","updated_at":"2026-04-01T02:30:07.277-07:00","position":3,"description":null,"showcase":false,"start_date":"2023-11-03T00:00:00.000-07:00","id":"61hcst3xcvjc","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"partial_outage","name":"Integrations - Sources","created_at":"2020-07-28T14:34:58.838-07:00","updated_at":"2026-10-02T14:49:15.487-07:00","position":5,"description":"Integrations that bring data into Heap, such as Optimizely or Shopify.","showcase":false,"start_date":null,"id":"gslm218lqq1y","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"operational","name":"Integrations - Destinations","created_at":"2020-07-28T14:35:39.912-07:00","updated_at":"2026-06-20T16:03:59.698-07:00","position":6,"description":"Integrations that sync data out of Heap, such as Appcues segment syncs.","showcase":false,"start_date":null,"id":"1r33641rk0vd","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"operational","name":"Notifications and Alerts","created_at":"2020-07-28T14:36:52.717-07:00","updated_at":"2026-04-01T02:30:07.368-07:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"hly45dc1d1pw","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"operational","name":"AWS (us-east-1)","created_at":"2022-01-04T12:07:22.579-08:00","updated_at":"2024-05-09T13:45:35.573-07:00","position":8,"description":null,"showcase":false,"start_date":null,"id":"2lfk5m4r4b6k","group_id":null,"page_id":"mvkrv0bw6dv7","components":["11nblbd9wy92","sgllp2cz3pg9","9pddshbslkv2","28t04417gb2l","rdqdk02m5srp","nkv2rdln1mpt","x7ttfrdc9qzm"]},{"status":"operational","name":"AWS (eu-west-1)","created_at":"2025-09-08T20:38:40.249-07:00","updated_at":"2025-09-08T20:40:24.971-07:00","position":9,"description":null,"showcase":false,"start_date":null,"id":"f7r4pbhn39ls","group_id":null,"page_id":"mvkrv0bw6dv7","components":["pmzt9p22j5s4","rhg5gth3nff2","5bs8sd26rtd6","znfjhd3x4g5w","y9nhkxkhz478","c2gxd1bhghlw"]},{"status":"operational","name":"AWS (eu-central-1)","created_at":"2024-05-09T13:51:16.531-07:00","updated_at":"2025-09-08T20:37:26.695-07:00","position":10,"description":null,"showcase":false,"start_date":null,"id":"tq8x63p94jb5","group_id":null,"page_id":"mvkrv0bw6dv7","components":["x9t9n673x5d5","5d1cn17llvsg","xmzcht25rmcx","5fv28wgvmr0j","40psc21fqc12","3fl5kygwg9w9"]},{"status":"operational","name":"Open AI (US)","created_at":"2025-09-08T15:28:57.927-07:00","updated_at":"2025-09-08T20:40:25.003-07:00","position":11,"description":null,"showcase":false,"start_date":"2025-09-08T00:00:00.000-07:00","id":"nhhm8021xgll","group_id":null,"page_id":"mvkrv0bw6dv7"},{"status":"operational","name":"Open AI (Europe)","created_at":"2025-09-08T20:27:57.380-07:00","updated_at":"2025-09-08T20:40:25.012-07:00","position":12,"description":null,"showcase":false,"start_date":"2025-09-08T00:00:00.000-07:00","id":"z67hc44cf8gx","group_id":null,"page_id":"mvkrv0bw6dv7"}],
  "incidents": [{"name":"Salesforce integration: data-in not syncing","status":"identified","created_at":"2026-10-02T14:49:15.435-07:00","updated_at":"2026-10-02T14:57:15.214-07:00","monitoring_at":null,"resolved_at":null,"impact":"major","shortlink":"https://stspg.io/mlrxbt4wqj4g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-02T14:49:15.000-07:00","reminder_intervals":null,"id":"bd6732sqtxwg","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-10-02T14:57:15.211-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T14:57:15.211-07:00","display_at":"2026-10-02T14:57:15.211-07:00","deliver_notifications":true,"tweet_id":null,"id":"d54r0vgwp54y","incident_id":"bd6732sqtxwg","custom_tweet":null,"affected_components":[{"code":"gslm218lqq1y","name":"Integrations - Sources","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.\n\nThank you for your patience!","created_at":"2026-10-02T14:49:15.545-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T14:55:50.643-07:00","display_at":"2026-10-02T14:49:15.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"cw6rxw7df2tn","incident_id":"bd6732sqtxwg","custom_tweet":null,"affected_components":[{"code":"gslm218lqq1y","name":"Integrations - Sources","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"Integrations - Sources","created_at":"2020-07-28T14:34:58.838-07:00","updated_at":"2026-10-02T14:49:15.487-07:00","position":5,"description":"Integrations that bring data into Heap, such as Optimizely or Shopify.","showcase":false,"start_date":null,"id":"gslm218lqq1y","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"Heap Connect Syncs: Possibility Of Stale Data","status":"resolved","created_at":"2026-09-23T15:15:44.315-07:00","updated_at":"2026-09-23T17:55:54.609-07:00","monitoring_at":"2026-09-23T17:38:08.259-07:00","resolved_at":"2026-09-23T17:55:54.593-07:00","impact":"minor","shortlink":"https://stspg.io/l6x2vvkq3kxv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-23T15:15:44.308-07:00","reminder_intervals":null,"id":"6yvgzbwdlrw4","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-23T17:55:54.593-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T17:55:54.593-07:00","display_at":"2026-09-23T17:55:54.593-07:00","deliver_notifications":true,"tweet_id":null,"id":"yjyl8kbywcg9","incident_id":"6yvgzbwdlrw4","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-23T17:38:08.259-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T17:38:08.259-07:00","display_at":"2026-09-23T17:38:08.259-07:00","deliver_notifications":true,"tweet_id":null,"id":"98627nz6ngpr","incident_id":"6yvgzbwdlrw4","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.","created_at":"2026-09-23T15:15:44.382-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T15:15:44.382-07:00","display_at":"2026-09-23T15:15:44.382-07:00","deliver_notifications":false,"tweet_id":null,"id":"ywxd8yc6mc36","incident_id":"6yvgzbwdlrw4","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"Third party integration events latency impacting some customers","status":"resolved","created_at":"2026-09-22T15:43:32.670-07:00","updated_at":"2026-09-23T07:35:27.019-07:00","monitoring_at":null,"resolved_at":"2026-09-23T07:35:27.002-07:00","impact":"minor","shortlink":"https://stspg.io/2lskv2bxzb45","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-22T15:43:32.663-07:00","reminder_intervals":null,"id":"tljjl1rt0x9x","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-09-23T07:35:27.002-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T07:35:27.002-07:00","display_at":"2026-09-23T07:35:27.002-07:00","deliver_notifications":true,"tweet_id":null,"id":"4frwqg3svg9p","incident_id":"tljjl1rt0x9x","custom_tweet":null,"affected_components":[{"code":"yrz5ydpt07p5","name":"App","old_status":"degraded_performance","new_status":"operational"},{"code":"gslm218lqq1y","name":"Integrations - Sources","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-09-22T19:54:19.554-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T19:54:19.554-07:00","display_at":"2026-09-22T19:54:19.554-07:00","deliver_notifications":true,"tweet_id":null,"id":"fmp2sq0tmkfh","incident_id":"tljjl1rt0x9x","custom_tweet":null,"affected_components":[{"code":"yrz5ydpt07p5","name":"App","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gslm218lqq1y","name":"Integrations - Sources","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.","created_at":"2026-09-22T15:43:32.768-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T15:43:32.768-07:00","display_at":"2026-09-22T15:43:32.768-07:00","deliver_notifications":true,"tweet_id":null,"id":"nsf5n38qb709","incident_id":"tljjl1rt0x9x","custom_tweet":null,"affected_components":[{"code":"yrz5ydpt07p5","name":"App","old_status":"operational","new_status":"degraded_performance"},{"code":"gslm218lqq1y","name":"Integrations - Sources","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"App","created_at":"2016-10-03T21:55:55.350-07:00","updated_at":"2026-09-23T07:35:26.948-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"yrz5ydpt07p5","page_id":"mvkrv0bw6dv7","group_id":null},{"status":"partial_outage","name":"Integrations - Sources","created_at":"2020-07-28T14:34:58.838-07:00","updated_at":"2026-10-02T14:49:15.487-07:00","position":5,"description":"Integrations that bring data into Heap, such as Optimizely or Shopify.","showcase":false,"start_date":null,"id":"gslm218lqq1y","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"Heap Connect Sync Delays","status":"resolved","created_at":"2026-09-10T20:39:42.581-07:00","updated_at":"2026-09-10T21:19:57.077-07:00","monitoring_at":"2026-09-10T20:53:36.790-07:00","resolved_at":"2026-09-10T21:19:57.061-07:00","impact":"none","shortlink":"https://stspg.io/nss7t3t4jh6v","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-10T20:39:42.573-07:00","reminder_intervals":null,"id":"38jqgmv47t3r","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-10T21:19:57.061-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T21:19:57.061-07:00","display_at":"2026-09-10T21:19:57.061-07:00","deliver_notifications":true,"tweet_id":null,"id":"y2h5hzrvltp8","incident_id":"38jqgmv47t3r","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed and we are monitoring. Latency is starting to recover.","created_at":"2026-09-10T21:07:02.216-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T21:07:02.216-07:00","display_at":"2026-09-10T21:07:02.216-07:00","deliver_notifications":true,"tweet_id":null,"id":"b0bqvmd2zq7m","incident_id":"38jqgmv47t3r","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-10T20:53:36.790-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T20:53:36.790-07:00","display_at":"2026-09-10T20:53:36.790-07:00","deliver_notifications":true,"tweet_id":null,"id":"c1d9skscq22l","incident_id":"38jqgmv47t3r","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing delays for Connect Syncs. \n\nOur engineering team is currently working to identify a root cause and implement a solution.\n\nWe will post an update in 30 minutes.","created_at":"2026-09-10T20:39:42.636-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T20:39:42.636-07:00","display_at":"2026-09-10T20:39:42.636-07:00","deliver_notifications":false,"tweet_id":null,"id":"q167lf32dnb6","incident_id":"38jqgmv47t3r","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"Heap Connect Syncs: Possibility Of Stale Data","status":"resolved","created_at":"2026-08-28T06:42:05.523-07:00","updated_at":"2026-08-29T05:56:26.931-07:00","monitoring_at":"2026-08-28T06:42:05.627-07:00","resolved_at":"2026-08-29T05:56:26.914-07:00","impact":"minor","shortlink":"https://stspg.io/5f22jthgkfnn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-28T06:42:05.515-07:00","reminder_intervals":null,"id":"8874hgg7gpcc","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"Our monitoring shows that all syncs are still operating normally,\nand no remaining customer should observe staleness issues at this time.","created_at":"2026-08-29T05:56:26.914-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T05:56:26.914-07:00","display_at":"2026-08-29T05:56:26.914-07:00","deliver_notifications":true,"tweet_id":null,"id":"mpz6kp8jm9rz","incident_id":"8874hgg7gpcc","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have identified and resolved an issue affecting upstream data sources for connect syncs.\nWhile many syncs have automatically retried, some customers may still be observing stale data.\nUpcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.","created_at":"2026-08-28T06:42:05.627-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T06:42:05.627-07:00","display_at":"2026-08-28T06:42:05.627-07:00","deliver_notifications":true,"tweet_id":null,"id":"xs9ft4nlj6tg","incident_id":"8874hgg7gpcc","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"Heap Connect Syncs: Possibility Of Stale Data","status":"resolved","created_at":"2026-08-15T07:32:58.578-07:00","updated_at":"2026-08-17T06:03:20.218-07:00","monitoring_at":"2026-08-16T07:59:06.754-07:00","resolved_at":"2026-08-17T06:03:20.196-07:00","impact":"none","shortlink":"https://stspg.io/sn91d3fd1z2y","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-15T07:32:58.568-07:00","reminder_intervals":null,"id":"f052fvdvf2wm","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-17T06:03:20.196-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T06:03:20.196-07:00","display_at":"2026-08-17T06:03:20.196-07:00","deliver_notifications":true,"tweet_id":null,"id":"4xl5zt52fbrx","incident_id":"f052fvdvf2wm","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync","created_at":"2026-08-16T07:59:06.754-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-16T07:59:06.754-07:00","display_at":"2026-08-16T07:59:06.754-07:00","deliver_notifications":true,"tweet_id":null,"id":"dwqpdfspdpd6","incident_id":"f052fvdvf2wm","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-08-15T09:26:19.306-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T09:26:19.306-07:00","display_at":"2026-08-15T09:26:19.306-07:00","deliver_notifications":true,"tweet_id":null,"id":"4kcnk3nxz362","incident_id":"f052fvdvf2wm","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.","created_at":"2026-08-15T07:32:58.659-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T07:32:58.659-07:00","display_at":"2026-08-15T07:32:58.659-07:00","deliver_notifications":false,"tweet_id":null,"id":"n2z3phsrlm06","incident_id":"f052fvdvf2wm","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"Heap Connect Syncs: Possibility Of Stale Data (US)","status":"resolved","created_at":"2026-08-12T11:42:52.687-07:00","updated_at":"2026-08-12T15:59:50.898-07:00","monitoring_at":"2026-08-12T14:33:58.508-07:00","resolved_at":"2026-08-12T15:59:50.875-07:00","impact":"minor","shortlink":"https://stspg.io/dfdj1w92k5g1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-12T11:42:52.680-07:00","reminder_intervals":null,"id":"pmlj8b229tlg","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-12T15:59:50.875-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T15:59:50.875-07:00","display_at":"2026-08-12T15:59:50.875-07:00","deliver_notifications":true,"tweet_id":null,"id":"hr7mwwklgt5z","incident_id":"pmlj8b229tlg","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-08-12T15:39:20.087-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T15:39:20.087-07:00","display_at":"2026-08-12T15:39:20.087-07:00","deliver_notifications":true,"tweet_id":null,"id":"2ppff8l8mfrt","incident_id":"pmlj8b229tlg","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-12T14:33:58.508-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T14:33:58.508-07:00","display_at":"2026-08-12T14:33:58.508-07:00","deliver_notifications":true,"tweet_id":null,"id":"8j3csynchhwy","incident_id":"pmlj8b229tlg","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-08-12T13:43:34.688-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T13:43:34.688-07:00","display_at":"2026-08-12T13:43:34.688-07:00","deliver_notifications":true,"tweet_id":null,"id":"1x7qtl1pwfz4","incident_id":"pmlj8b229tlg","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-08-12T12:49:58.701-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T12:49:58.701-07:00","display_at":"2026-08-12T12:49:58.701-07:00","deliver_notifications":true,"tweet_id":null,"id":"7yc8zn0cylgc","incident_id":"pmlj8b229tlg","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.","created_at":"2026-08-12T11:42:52.759-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T11:42:52.759-07:00","display_at":"2026-08-12T11:42:52.759-07:00","deliver_notifications":false,"tweet_id":null,"id":"z98d2zb5b159","incident_id":"pmlj8b229tlg","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"US connect customers: possibility of stale data","status":"resolved","created_at":"2026-08-11T21:35:25.493-07:00","updated_at":"2026-08-11T23:39:50.724-07:00","monitoring_at":"2026-08-11T22:47:45.670-07:00","resolved_at":"2026-08-11T23:39:50.706-07:00","impact":"minor","shortlink":"https://stspg.io/36ssrf1gdfcb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-11T21:35:25.486-07:00","reminder_intervals":null,"id":"3zyr4t2v63g0","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-08-11T23:39:50.706-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T23:39:50.706-07:00","display_at":"2026-08-11T23:39:50.706-07:00","deliver_notifications":true,"tweet_id":null,"id":"vyw0zjwrn9ng","incident_id":"3zyr4t2v63g0","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.","created_at":"2026-08-11T22:47:45.670-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T22:47:45.670-07:00","display_at":"2026-08-11T22:47:45.670-07:00","deliver_notifications":true,"tweet_id":null,"id":"ph67tcvcjy7y","incident_id":"3zyr4t2v63g0","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.","created_at":"2026-08-11T21:35:25.586-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T21:35:25.586-07:00","display_at":"2026-08-11T21:35:25.586-07:00","deliver_notifications":true,"tweet_id":null,"id":"71rk87kjg7ts","incident_id":"3zyr4t2v63g0","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"EU hosted | Heap Charts and Dashboards results not loading","status":"resolved","created_at":"2026-08-10T03:34:43.482-07:00","updated_at":"2026-08-10T07:44:10.051-07:00","monitoring_at":null,"resolved_at":"2026-08-10T07:44:10.028-07:00","impact":"none","shortlink":"https://stspg.io/fbpnmwqdhwwz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-10T03:34:43.475-07:00","reminder_intervals":null,"id":"0jgfpsl2rqkz","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-10T07:44:10.028-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T07:44:10.028-07:00","display_at":"2026-08-10T07:44:10.028-07:00","deliver_notifications":true,"tweet_id":null,"id":"hcgchhcfn8dt","incident_id":"0jgfpsl2rqkz","custom_tweet":null,"affected_components":[{"code":"yrz5ydpt07p5","name":"App","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-08-10T03:34:43.539-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T03:34:43.539-07:00","display_at":"2026-08-10T03:34:43.539-07:00","deliver_notifications":true,"tweet_id":null,"id":"n4p3z28psh6z","incident_id":"0jgfpsl2rqkz","custom_tweet":null,"affected_components":[{"code":"yrz5ydpt07p5","name":"App","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"App","created_at":"2016-10-03T21:55:55.350-07:00","updated_at":"2026-09-23T07:35:26.948-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"yrz5ydpt07p5","page_id":"mvkrv0bw6dv7","group_id":null}]},{"name":"Heap Connect Syncs: Possibility Of Stale Data","status":"resolved","created_at":"2026-08-04T16:39:06.800-07:00","updated_at":"2026-08-04T19:39:38.200-07:00","monitoring_at":"2026-08-04T16:47:49.532-07:00","resolved_at":"2026-08-04T19:39:38.183-07:00","impact":"minor","shortlink":"https://stspg.io/zztxh8m1j063","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-04T16:39:06.791-07:00","reminder_intervals":null,"id":"rcprrx34s925","page_id":"mvkrv0bw6dv7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-04T19:39:38.183-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-04T19:39:38.183-07:00","display_at":"2026-08-04T19:39:38.183-07:00","deliver_notifications":true,"tweet_id":null,"id":"nr2rmkrkz0br","incident_id":"rcprrx34s925","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-04T16:47:49.532-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-04T16:47:49.532-07:00","display_at":"2026-08-04T16:47:49.532-07:00","deliver_notifications":true,"tweet_id":null,"id":"grx5b810zcvg","incident_id":"rcprrx34s925","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.","created_at":"2026-08-04T16:39:06.893-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-04T16:39:06.893-07:00","display_at":"2026-08-04T16:39:06.893-07:00","deliver_notifications":false,"tweet_id":null,"id":"d6xjs3glkbd2","incident_id":"rcprrx34s925","custom_tweet":null,"affected_components":[{"code":"hp81zctfj935","name":"Heap Connect","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heap Connect","created_at":"2016-10-03T21:56:12.562-07:00","updated_at":"2026-09-23T17:38:08.231-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hp81zctfj935","page_id":"mvkrv0bw6dv7","group_id":null}]}]
}