Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

EKS Operational

AWS (eu-west-1) Operational

S3 Operational

EMR Operational

EKS Operational

ECS Operational

SQS Operational

EC2 Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

EKS Operational

Open AI (US) Operational

Open AI (Europe) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 4, 2026

No incidents reported today.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Slow Queries

Resolved - This incident has been resolved.
Jul 2, 09:50 PDT

Monitoring - Queries have resumed. We are monitoring.
Jul 2, 09:40 PDT

Investigating - We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Jul 2, 09:30 PDT

Jul 1, 2026

Live view maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 15:00 PDT

Scheduled - We will be undergoing scheduled maintenance for our live data feed at this time. During this time this feature may not work properly. No data will be lost. Thanks for your patience.
Jun 22, 12:47 PDT

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Resolved - Latency has recovered for all components. No data was lost.
Connect syncs will sync the latest data on the next regularly scheduled sync.
We will continue to monitor.
Jun 20, 17:36 PDT

Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Jun 20, 17:10 PDT

Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Jun 20, 16:03 PDT

Monitoring - The fix has been applied and latency is recovering. We continue to monitor.
Jun 20, 14:22 PDT

Update - We continue to work on a fix for this issue. We will post an update as soon as one is available.
Jun 20, 13:54 PDT

Update - We are continuing to work on the fix for this issue.
Jun 20, 11:59 PDT

Update - We continue to work on a fix for this issue
Jun 20, 11:06 PDT

Identified - No data has been lost. We are working on a fix
Jun 20, 10:10 PDT