All Systems Operational

Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.97 % uptime
Today
Session Replay Operational
90 days ago
100.0 % uptime
Today
Heap Connect Operational
90 days ago
100.0 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Heap Connect Sync Delays
Resolved - Connect syncs for most customers should be caught up. We are monitoring the remainder to ensure successful completion.
Mar 26, 10:42 PDT
Update - The issue has been identified and a fix is being implemented.
Mar 26, 09:46 PDT
Update - We are continuing to investigate this issue.
Mar 26, 06:34 PDT
Investigating - We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.
Mar 26, 06:07 PDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 20:08 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 19:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 19:00 PDT
Scheduled - We will be performing a routine infrastructure upgrade on Sunday, March 23, from 7:00 PM to 9:00 PM US Pacific Time. During this time, data ingestion from integrations and exports to integrations may be delayed. Once maintenance is complete, all data will sync at the next scheduled time. Data collection will not be impacted, and no data will be lost.
Mar 18, 20:38 PDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Heap Connect Syncs Impacted By Snowflake Incident
Resolved - This incident has been resolved.
Mar 19, 19:09 PDT
Monitoring - The Snowflake incident has been resolved. All affected syncs will automatically run, but we continue to monitor.
Mar 19, 16:34 PDT
Identified - We are aware of an incident on Snowflake's platform impacting some of our customer Connect syncs. Connect syncs to Snowflake will be automatically retried as service returns to normal.
Mar 19, 11:32 PDT
Mar 18, 2025

No incidents reported.

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