Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 19, 2025

No incidents reported today.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

Integration data not syncing

Resolved - This incident has been resolved.
Aug 11, 16:56 PDT

Monitoring - A fix has been implemented and we are monitoring results.
Aug 11, 13:31 PDT

Update - We are continuing to investigate the issue.

We will post an update in an hour.
Aug 11, 12:01 PDT

Update - We are continuing to investigate the issue.

We will post an update in an hour.
Aug 11, 10:57 PDT

Update - Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations.

We will post an update in an hour.
Aug 11, 09:59 PDT

Investigating - We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.
Aug 11, 07:02 PDT

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.