All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
Heap Connect Operational
90 days ago
99.96 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Session Replay Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024
Temporary disruption in data collection.
Resolved - This incident has been resolved.
Apr 26, 19:08 PDT
Update - We are continuing to monitor for any further issues.
Apr 26, 13:56 PDT
Update - We experienced a brief disruption in data collection between 7:14am and 7:19am UTC. Data captured during this 5 minute timeframe may experience increased latency before it’s available within the app - we will provide updates as this latency is resolved. We recommend customers retry any server-side track and add user property requests that were sent during this time period.

Heap Connect syncs that were running during this time were also interrupted but have since recovered.
Apr 26, 13:52 PDT
Monitoring - We experienced a brief disruption in data collection between 7:14am and 7:19am UTC. Data captured during this 5 minute timeframe may experience increased latency before it’s available within the app - we will provide updates as this latency is resolved. We recommend customers retry any server-side track and add user property requests that were sent during this time period.

Heap Connect syncs that were running during this time were also interrupted but have since recovered.
Apr 26, 13:47 PDT
Identified - We experienced a brief disruption in data collection between 7:14 am and 7:19 am UTC.

We are investigating any possible data loss in that window, and will provide an update within 24 hours.
Apr 26, 00:53 PDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Heap Connect Sync Delays
Resolved - This incident has been resolved.
Apr 19, 09:20 PDT
Monitoring - There was a period of latency overnight in the upstream data source which has resulted in some sync data being stale. The underlying problem has been fixed.
Apr 19, 08:17 PDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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