Source Integration Missing Data
Identified - We have identified the cause of missing integration events, including Shopify. We have mitigated missing data for new events and are working on recovering missing data.
Jan 21, 2025 - 09:13 PST
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.97 % uptime
Today
Session Replay Operational
90 days ago
100.0 % uptime
Today
Heap Connect Operational
90 days ago
99.97 % uptime
Today
Integrations - Sources ? Degraded Performance
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 21, 2025

Unresolved incident: Source Integration Missing Data.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Temporary Data Latency - Investigating
Resolved - This incident has been resolved.
Jan 16, 23:22 PST
Monitoring - Some latency is still recovering. We are monitoring.
Jan 16, 18:11 PST
Update - Some parts of latency are recovering. We are continuing to investigate the issue.
Jan 16, 16:23 PST
Update - We are continuing to investigate the issue.
Jan 16, 14:49 PST
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Jan 16, 13:46 PST
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
Heap Connect Syncs: Possibility Of Stale Data
Resolved - This incident has been resolved.
Jan 12, 11:15 PST
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Jan 12, 05:45 PST
Jan 11, 2025

No incidents reported.

Jan 10, 2025
Property autocomplete dropdown is currently broken
Resolved - This incident has been resolved.
Jan 10, 06:51 PST
Monitoring - The fix has been deployed and we are monitoring the results.
Jan 10, 04:43 PST
Identified - The issue has been identified and we are deploying a fix at this time.
Jan 10, 04:39 PST
Investigating - For most properties in query builders, when entering a property value and looking at the autocomplete dropdown, it shows items displayed as "[object Object]". This autocomplete dropdown is the only part that is broken, and the rest of the app is functional. We are investigating this issue and will get it fixed as soon as possible.
Jan 10, 04:24 PST
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025
Some Heap queries failing
Resolved - Heap queries are no longer intermittently failing. Data collection was unaffected.
Jan 7, 11:30 PST
Monitoring - We have implemented a fix for intermittent query failures. Our engineering team is continuing to monitor the issue. Data collection is unaffected.
Jan 7, 10:34 PST
Identified - We have identified the cause of intermittent query failures. Our engineering team is working to fix the issue. Data collection is unaffected.
Jan 7, 09:29 PST
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