All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
Session Replay Operational
90 days ago
99.98 % uptime
Today
Heap Connect Operational
90 days ago
99.95 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Heap Connect Syncs Scheduled Maintenance Dec 7, 2024 08:00-17:00 PST
Connect syncs will be paused for maintenance on Saturday Dec 7 from 8 am to 5 pm US Pacific Time. During this time, we will upgrade our infrastructure to improve Connect’s reliability and performance. Data sent to Heap will continue to be collected as usual, and the app will remain fully accessible. Once the maintenance is completed, all data will be synced to Connect warehouses at the next regularly scheduled time.
Posted on Nov 19, 2024 - 08:31 PST
Past Incidents
Nov 20, 2024
Temporary Data Latency
Resolved - Latency is resolved.
Nov 20, 20:31 PST
Update - Data is now flowing normally through to the app. Some connect syncs may still have stale data.
Nov 20, 20:09 PST
Update - Latency is returning to normal levels, and data is now flowing through to the app. Connect syncs may still have stale data. Will provide another update in the next hour.
Nov 20, 19:19 PST
Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Connect syncs that run at this time may sync stale data.
Our engineers are working on the fix. We'll be posting another update within 60 mins.
Nov 20, 17:57 PST
Nov 19, 2024
Heap Connect Syncs: Possibility Of Stale Data
Resolved - This incident has been resolved, latency is back to normal level.
Nov 19, 21:33 PST
Monitoring - A fix has been implemented and we are monitoring the result.
Nov 19, 20:52 PST
Update - A fix has been implemented and we are monitoring as latency catches up.
Nov 19, 19:59 PST
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Nov 19, 19:21 PST
Temporary Data Latency - Monitoring
Resolved - This incident has been resolved, latency is back to normal level.
Nov 19, 21:33 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 20:52 PST
Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost.
A fix has been deployed and we are monitoring latency catching up.
We'll post another update within 60 mins.
Nov 19, 20:01 PST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Connect Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 18:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 PST
Scheduled - We will be performing maintenance of our infrastructure between Tuesday, November 12th 4pm and Wednesday and November 13th 2am, US Pacific time.

During this maintenance window, user properties from Connect syncs will not be updated.

Once the maintenance is completed, all data sent to Heap during the window will be synced to Connect warehouses at the next regularly scheduled time.

Thanks for your patience and understanding.
Nov 11, 15:12 PST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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