Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

Multiple Query Failures in Heap App

Resolved - This incident has been resolved.
Jun 26, 16:10 PDT

Monitoring - The fix has been implemented. We are monitoring.
Jun 26, 15:55 PDT

Update - Functionality is actively being restored, but some customers will still experience query failures at this time.
Jun 26, 15:51 PDT

Update - We are continuing to work on a fix for this issue.
Jun 26, 15:12 PDT

Update - we are continuing to work on this issue.
Jun 26, 14:28 PDT

Identified - We have identified the problem and are working on implementing a fix.
Jun 26, 12:52 PDT

Investigating - We are currently investigating query failures across multiple clusters in the Heap App. Data collection is not affected and no data has been lost.
Jun 26, 12:14 PDT

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.