All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
App Operational
90 days ago
99.97 % uptime
Today
Heap Connect Operational
90 days ago
99.97 % uptime
Today
Integrations - Sources ? Operational
90 days ago
97.83 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
98.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020
Temporary Data Latency
Resolved - The data ingestion backlog has been processed. Most data is available for analysis in less than 5 minutes.

Data collection was unaffected, and no data has been lost.
Nov 30, 16:10 PST
Update - The data ingestion backlog is holding steady. New data will continue to become available for analysis after a ~20 minute delay. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.

We will continue to provide updates every hour until we eliminate the backlog.
Nov 30, 14:24 PST
Update - We are slowly processing the backlog. New data will continue to become available for analysis after a ~20 minute delay. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.

We will provide updates every hour until we eliminate the backlog.
Nov 30, 13:14 PST
Monitoring - We are slowly processing the backlog. New data will continue to become available for analysis after a ~20 minute delay. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.

We will provide updates every hour until we eliminate the backlog.
Nov 30, 12:13 PST
Update - We are slowly processing the backlog. New data will continue to become available for analysis after a ~20 minute delay. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.

We will provide updates every hour until we eliminate the backlog.
Nov 30, 10:55 PST
Update - The data ingestion backlog is holding steady. New data will continue to become available for analysis after a ~25 minute delay. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.

We will provide updates every hour until we eliminate the backlog.
Nov 30, 09:51 PST
Identified - Due to high event volumes, our data ingestion pipeline has become slightly backlogged. New data will continue to become available for analysis after a 30 minute delay. As a result, you may notice some missing data in your dashboard from the previous hour.

We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.

We will provide updates every hour until we eliminate the backlog.
Nov 30, 09:03 PST
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Potential Impact from AWS Outage
Resolved - All clear.
Nov 25, 17:00 PST
Update - Heap appears to be unaffected by the AWS outage but out of an abundance of caution we are keeping this status active for now. We will status an all clear at 5pm PT if the current situation holds.

Please follow https://status.aws.amazon.com/ for ongoing details.
Nov 25, 15:15 PST
Monitoring - Due to an AWS outage that began on the evening of 11/24/2020 and expanded in severity on the morning of 11/25/2020, some Heap services may be disrupted. In particular, Heap Connect syncs, which rely on S3 and DynamoDB, may be delayed.

Currently, data collection is unaffected.

We will update this status as needed.

Please follow https://status.aws.amazon.com/ for further details.
Nov 25, 11:03 PST
Nov 24, 2020

No incidents reported.

Nov 23, 2020
Temporary Data Ingestion Latency
Resolved - Data latency has returned to normal levels.
Nov 23, 23:26 PST
Monitoring - Latency is returning to normal levels. Will continue to monitor for any further disruptions to data ingestion.
Nov 23, 19:45 PST
Update - We are continuing to investigate this incident. Will post another update when we have more to share.
Nov 23, 18:23 PST
Update - We are continuing to investigate this incident. Will post another update in 60 mins.
Nov 23, 17:22 PST
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Nov 23, 16:31 PST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

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