All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.55 % uptime
Today
Heap Connect Operational
90 days ago
99.99 % uptime
Today
Integrations - Sources ? Operational
90 days ago
99.52 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
99.5 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Site Unavailability
Resolved - This incident has been resolved.
May 5, 18:07 PDT
Monitoring - Site availability has been restored. We expect all services to be functioning normally at this time and will continue to monitor the situation. We will post an update in 30 minutes.
May 5, 17:31 PDT
Update - Our engineering team is continuing to investigate the issue and we'll post an update in the next 30 minutes.
May 5, 17:17 PDT
Investigating - We're experiencing unavailability of the Heap marketing site. The app is still available and can be accessed at https://heapanalytics.com/app/. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.
May 5, 16:54 PDT
May 4, 2021
Signup Unavailability When Using Safari
Resolved - This incident has been resolved.
May 4, 21:48 PDT
Update - Our engineering team is deploying a potential fix. We'll post an update in the next 30 minutes.
May 4, 21:32 PDT
Update - Our engineering team is deploying a potential fix. We'll post an update in the next 30 minutes.
May 4, 20:52 PDT
Identified - Our engineering team has identified the issue and is working on a potential fix. We'll post an update in the next 30 minutes.
May 4, 20:22 PDT
Update - Our engineering team is continuing to investigate the issue and we'll post an update in the next 30 minutes.
May 4, 19:48 PDT
Investigating - Signing up at heapanalytics.com/signup does not currently work when using the Safari web browser. Using a browser such as Chrome should work however. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
May 4, 19:17 PDT
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021
Queries failing
Resolved - Analysis has been restored for all users. This incident has been resolved.
Apr 25, 21:14 PDT
Investigating - Analysis is currently failing for users. Our engineers are aware of the issue and investigating fixes. Data collection is unaffected and no data has been lost. We will post an update in 30 minutes.
Apr 25, 20:49 PDT
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