Heap Status

Investigating - We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Jul 12, 2026 - 06:54 PDT

Data Collection Operational

App Degraded Performance

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

EKS Operational

AWS (eu-west-1) Operational

S3 Operational

EMR Operational

EKS Operational

ECS Operational

SQS Operational

EC2 Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

EKS Operational

Open AI (US) Operational

Open AI (Europe) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 12, 2026

Unresolved incident: Dahboard and Chart loading issues.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

Temporary Data Latency

Resolved - This incident has been resolved.
Jul 7, 08:11 PDT

Update - We are continuing to work on a fix.
Jul 6, 23:17 PDT

Update - We are continuing to work on a fix.
Jul 6, 21:36 PDT

Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Jul 6, 19:37 PDT

Jul 6, 2026

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Slow Queries

Resolved - This incident has been resolved.
Jul 2, 09:50 PDT

Monitoring - Queries have resumed. We are monitoring.
Jul 2, 09:40 PDT

Investigating - We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Jul 2, 09:30 PDT

Jul 1, 2026

Live view maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 15:00 PDT

Scheduled - We will be undergoing scheduled maintenance for our live data feed at this time. During this time this feature may not work properly. No data will be lost. Thanks for your patience.
Jun 22, 12:47 PDT

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.