All Systems Operational
Data Collection Operational
App Operational
Heap Connect Operational
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Nov 1, 12:00-15:00 PDT
We'll be performing scheduled maintenance and upgrades on our servers. Throughout this time, there may be periods during which you will not be able to access your dashboard.

Data collection will remain unaffected.
Posted on Oct 28, 14:39 PDT
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020
Resolved - The incident has been resolved.
Oct 27, 15:48 PDT
Update - We've identified the issue and are fixing it.
Oct 27, 15:41 PDT
Update - We are continuing to investigate the issue. We'll post an update in the next hour.
Oct 27, 14:47 PDT
Identified - We are continuing to investigate the issue. We'll post an update in the next 30 minutes.
Oct 27, 14:09 PDT
Investigating - We're experiencing unavailability of certain account-based queries in the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
Oct 27, 13:30 PDT
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - This incident has been resolved.
Oct 23, 13:01 PDT
Update - The issue has been resolved.
Oct 23, 13:01 PDT
Monitoring - App queries are failing intermittently. Our engineering team has implemented a mitigation and is monitoring the system. Data collection is unaffected.
Oct 23, 12:42 PDT
Resolved - This incident has been resolved. Account health analysis queries involving the "Entire Range" time bucket should now work again.
Oct 23, 12:19 PDT
Update - The fix is still being deployed. We'll post an update in the next hour.
Oct 23, 12:18 PDT
Update - The fix is still being deployed. We'll post an update in the next hour.
Oct 23, 11:10 PDT
Update - A fix is being deployed. We'll post an update in the next hour.
Oct 23, 10:09 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 09:32 PDT
Investigating - Account health analysis queries involving the "Entire Range" time bucket are currently unavailable. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
Oct 23, 09:32 PDT
Oct 22, 2020
Resolved - Data latency has fully recovered.
Oct 22, 23:11 PDT
Update - Data latency continues to recover. We'll post an update in 2 hours.
Oct 22, 18:30 PDT
Update - Data latency continues to recover. We'll post an update in 2 hours.
Oct 22, 16:28 PDT
Update - Data latency is slowly recovering. We expect to reach sub-minute latency in 12 hours. We'll post an update in 2 hours.
Oct 22, 13:32 PDT
Monitoring - We are currently experiencing delays in data being available in the app. You may notice missing recent data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers have fixed the root cause and are monitoring data latency. We'll post an update in 30 minutes.
Oct 22, 13:02 PDT
Resolved - The incident has been resolved.
Oct 22, 11:41 PDT
Monitoring - We've implemented a fix and are monitoring the results. We'll post an update in 30 minutes.
Oct 22, 11:01 PDT
Update - Our engineering team is implementing a partial mitigation. Data collection is unaffected. We'll post an update in the next 30 minutes.
Oct 22, 10:08 PDT
Update - Our engineering team is continuing to investigate. Data collection is unaffected. We'll post an update in the next 30 minutes.
Oct 22, 09:24 PDT
Update - Our engineering team is continuing to investigate. Data collection is unaffected. We'll post an update in the next 30 minutes.
Oct 22, 08:53 PDT
Update - Our engineering team is continuing to investigate. Data collection is unaffected. We'll post an update in the next 30 minutes.
Oct 22, 08:21 PDT
Investigating - We're experiencing Intermittent unavailability of the Heap app, data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
Oct 22, 07:47 PDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.