All Systems Operational
Data Collection Operational
90 days ago
99.86 % uptime
Today
App Operational
90 days ago
99.8 % uptime
Today
Session Replay Operational
90 days ago
99.73 % uptime
Today
Heap Connect Operational
90 days ago
99.76 % uptime
Today
Integrations - Sources ? Operational
90 days ago
99.8 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
99.8 % uptime
Today
Notifications and Alerts Operational
90 days ago
99.8 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Connect Scheduled Maintenance Nov 3, 2024 09:00-18:00 PST
We will be performing an upgrade of our infrastructure on Sunday, November 3rd, between 9 am and 6 pm, US Pacific time.

During this maintenance window, Connect syncs will be paused. Data sent to Heap will be collected normally, and the app will remain available and usable, though some queries may take longer to run.

Once the maintenance is completed, all data sent to Heap during the window will be synced to Connect warehouses at the next regularly scheduled time.

Thanks for your patience and understanding.

Posted on Oct 10, 2024 - 13:13 PDT
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Resolved - This incident has been resolved.
Oct 11, 10:50 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 09:01 PDT
Identified - Our engineering team has identified an issue with Connect syncs that is causing delays in data synced downstream. The team is working on a fix.

We will post an update in one hour.

Oct 11, 08:16 PDT
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024
Completed - The scheduled maintenance has been completed.
Oct 5, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:30 PDT
Scheduled - During the maintenance window, updates to your Heap JS (v4 and v5) and snapshot changes will not be reflected. After the maintenance, there will be a delay as we process the backlog of Heap JS config updates. Additionally, session replays, heatmaps, and replay project creation or settings updates will be temporarily unavailable.

Data ingestion will not be impacted, and no data will be lost.

We appreciate your patience and understanding. Please let us know if you have any questions.

Oct 1, 17:34 PDT
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.