Webhooks delays
Update - We are resending all webhooks enqueued since the outage began on Wednesday evening, and we expect service to return to normal by Monday morning. We will continue to monitor this recovery and will update if this expectation changes.
Jan 15, 18:11 PST
Monitoring - A fix has been implemented and latency is recovering. Our engineering team is monitoring the results.
Jan 15, 17:36 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 17:16 PST
Update - We are continuing to investigate this issue.
Jan 15, 16:12 PST
Investigating - We are currently experiencing Webhooks delays. Our engineering team is investigating and will provide an update within 60 minutes.
Jan 15, 14:53 PST
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
App Operational
90 days ago
99.96 % uptime
Today
Heap Connect Operational
90 days ago
100.0 % uptime
Today
Integrations - Sources ? Operational
90 days ago
97.83 % uptime
Today
Integrations - Destinations ? Degraded Performance
90 days ago
98.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 15, 2021
Source Integrations delays
Resolved - This incident has been resolved.
Jan 15, 18:37 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 18:23 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 17:37 PST
Investigating - We are currently experiencing Source Integration delays. No data will be lost. Our engineering team is investigating.
Jan 15, 17:05 PST
Heap Connect Redshift Syncs Delays
Resolved - The delays and disk usage spikes caused by user migrations have been resolved.
Jan 15, 17:14 PST
Update - A fix has been deployed but some environments are still catching up. Our team will keep on monitoring.
Jan 15, 11:36 PST
Monitoring - Our team has deployed a potential fix and is currently monitoring it. We'll provide another update within 60 minutes.
Jan 15, 10:59 PST
Update - We are continuing to investigate this issue. We'll provide another update within 60 minutes.
Jan 15, 10:40 PST
Investigating - We are currently experiencing Redshift sync delays. In most cases, the data has been synced but user migrations are causing delays and disk usage spikes. Our engineering team is investigating and will provide an update within 60 minutes.
Jan 15, 09:40 PST
Jan 14, 2021
Data Ingestion Maintenance
Completed - The scheduled maintenance is now completed.
Jan 14, 20:31 PST
Update - Scheduled maintenance is now complete. New data should now be available for analysis.
Jan 14, 20:29 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 19:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 15:22 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 15:21 PST
Scheduled - We will be performing maintenance on our data ingestion pipeline. New data will be delayed for analysis during this window. No data will be lost and delayed data will be processed after maintenance window has been completed. We will post an update 30 minutes before the maintenance window begins and once it has completed.
Jan 13, 15:16 PST
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
iOS Event Visualizer Connectivity Issues
Resolved - Connectivity issues with the iOS event visualizer have been resolved.
Jan 5, 10:28 PST
Update - We are continuing to work on a fix for this issue.
Jan 5, 06:36 PST
Identified - We are currently experiencing websocket-related connectivity issues, making the iOS event visualizer unavailable. The specific root cause has been identified and we are working on a fix.
Jan 5, 06:35 PST
Jan 4, 2021
Incorrect inactivity icons
Resolved - This incident has been resolved.
Jan 4, 13:34 PST
Update - We've completed the deploy of the fix and are monitoring the results. At this time inactivity icons should appear correctly in the Heap app.
Jan 4, 11:22 PST
Monitoring - Thanks for bearing with us - we've completed the fix for the root cause and are in the process of deploying it. We'll post an update once the deploy is complete.
Jan 4, 10:31 PST
Update - We've deployed the temporary patch and are in the process of deploying a fix to the root cause of the issue. We'll post another update in 45 minutes.
Jan 4, 09:10 PST
Update - We're deploying a temporary fix for the issue while our engineering team continues to work to address the root cause. We'll post another update in 45 minutes.
Jan 4, 08:18 PST
Identified - We've identified the root cause of the issue. Our engineering team is working on a fix.
Jan 4, 07:21 PST
Investigating - We're experiencing issues with symbols incorrectly showing up as inactive in the Heap app. Our engineering team is investigating.
Jan 4, 06:31 PST
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

Jan 1, 2021

No incidents reported.

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