Partially Degraded Service
Data Collection
Operational
App
Degraded Performance
Heap Connect
Operational
Infrastructure
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 8, 2020
No incidents reported today.
Apr 7, 2020
No incidents reported.
Apr 6, 2020
No incidents reported.
Apr 5, 2020
No incidents reported.
Apr 4, 2020
Resolved -
The data ingestion pipeline has caught up, and data received earlier in the day should now be available for querying.
Apr 4, 19:05 PDT
Apr 4, 19:05 PDT
Monitoring -
The data ingestion pipeline has caught up, and data received earlier in the day should now be available for querying.
Apr 4, 15:57 PDT
Apr 4, 15:57 PDT
Identified -
We have identified the cause of the backlog, and the latency is slowly recovering to normal levels. We will post an update in 60 minutes.
Apr 4, 14:41 PDT
Apr 4, 14:41 PDT
Update -
We are continuing to investigate this issue, and will post an update in 60 minutes.
Apr 4, 13:20 PDT
Apr 4, 13:20 PDT
Investigating -
Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. Data collection is unaffected, and no data has been lost. We will post an update in 60 minutes.
Apr 4, 12:11 PDT
Apr 4, 12:11 PDT
Apr 3, 2020
Resolved -
This incident has been resolved.
Apr 3, 01:52 PDT
Apr 3, 01:52 PDT
Update -
We are continuing to monitor for any further issues.
Apr 2, 03:47 PDT
Apr 2, 03:47 PDT
Update -
Our engineers are continuing to monitor the issue until resolved. We are still seeing delays in processing event metadata. Data collection is unaffected, and no data has been lost.
Apr 2, 00:00 PDT
Apr 2, 00:00 PDT
Update -
We are seeing delays in processing event metadata. Data collection is unaffected, and no data has been lost. Our engineers are currently monitoring the issue. We'll be posting another update in 60mins.
Apr 1, 23:06 PDT
Apr 1, 23:06 PDT
Update -
Our engineers are continuing to monitor the issue, we are still seeing delays in processing event metadata. Data collection is unaffected, and no data has been lost. We’ll be posting another update in 60mins.
Apr 1, 22:09 PDT
Apr 1, 22:09 PDT
Monitoring -
We are seeing delays in processing event metadata. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60mins.
Apr 1, 21:07 PDT
Apr 1, 21:07 PDT
Mar 31, 2020
No incidents reported.
Mar 30, 2020
No incidents reported.
Mar 29, 2020
No incidents reported.
Mar 28, 2020
No incidents reported.
Mar 27, 2020
Resolved -
Earlier today, we had a reoccurrence of the issue with Heap Connect syncs we saw yesterday. We immediately applied remediation measures so most customers shouldn't see any impact, but some customers might have experienced minor delays.
Mar 27, 01:30 PDT
Mar 27, 01:30 PDT
Mar 26, 2020
Resolved -
This incident has been resolved.
Mar 26, 07:34 PDT
Mar 26, 07:34 PDT
Monitoring -
We have identified a root cause and implemented a fix. We are monitoring the situation as it resolves.
Mar 26, 04:54 PDT
Mar 26, 04:54 PDT
Investigating -
Heap Connect is experiencing sync delays. Our data engineering team is investigating and we'll update our status when the sync process returns to the expected sync cadence.
BigQuery syncs are not affected.
Mar 26, 02:17 PDT
BigQuery syncs are not affected.
Mar 26, 02:17 PDT
Mar 25, 2020
No incidents reported.