All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 9, 2026

No incidents reported today.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Query failures impacting some customers in EU
Resolved - This incident has been resolved.
May 5, 07:51 PDT
Monitoring - A fix has been applied. We continue to monitor.
May 5, 06:42 PDT
Identified - We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
May 5, 05:35 PDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration
Resolved - This incident has been resolved.
Apr 30, 14:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 10:57 PDT
Investigating - We are currently investigating this issue.
Apr 30, 07:11 PDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

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