All Systems Operational
Data Collection Operational
App Operational
90 days ago
99.9 % uptime
Today
Heap Connect Operational
90 days ago
100.0 % uptime
Today
Integrations - Sources ? Operational
90 days ago
97.95 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
99.5 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - Analysis has been restored for all users. This incident has been resolved.
Apr 8, 23:10 PDT
Identified - Some analysis is still failing for users. Our engineers have identified the cause and are working toward a resolution. Data collection is unaffected. We will post another update in 30 minutes.
Apr 8, 23:08 PDT
Investigating - Analysis is currently failing for users. Our engineers are aware of the issue and investigating fixes. Data collection is unaffected and no data has been lost. We will post an update in 30 minutes.
Apr 8, 22:06 PDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - This incident has been resolved. All event definitions are now available in queries.
Apr 2, 17:10 PDT
Update - Queries using event definitions created or modified between noon and 2pm Pacific may not be working at this time. We currently restoring functionality for queries using event definitions created or edited between noon and 2pm Pacific.

We will provide an update in 1 hour.
Apr 2, 15:49 PDT
Monitoring - Queries using event definitions created or modified between noon and 2pm Pacific may not be working at this time. We currently restoring functionality for queries using event definitions created or edited between noon and 2pm Pacific.

We will provide an update in 1 hour.
Apr 2, 14:37 PDT
Update - Queries using event definitions created or modified between noon and 2pm Pacific may not be working at this time.

We have restored functionality for queries using newly created or edited event definitions after 2pm Pacific. Moving forward all functionality has been restored.

We are working to restore functionality for queries using event definitions created or edited between noon and 2pm Pacific.

Data collection is unaffected.
Apr 2, 14:13 PDT
Identified - Queries using event definitions created or modified in the last 2 hours (after noon Pacific time) may not be working at this time. All other queries and query functionality remain functional. We have identified the root cause and are working to restore functionality.

Data collection is unaffected.
Apr 2, 13:52 PDT
Apr 1, 2021

No incidents reported.

Mar 31, 2021
Resolved - This incident has been resolved.
Mar 31, 07:15 PDT
Monitoring - We have implemented a fix to restore the functionality of the salesforce integrations page. We are currently monitoring the fix.
Mar 30, 20:04 PDT
Update - We are continuing to work on a fix for this issue.
Mar 30, 17:09 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 14:11 PDT
Investigating - Some of the functionality of our Salesforce sources page is currently unavailable. No data has been lost and there are no delays in Salesforce data coming into Heap or in Heap data going into Salesforce. The engineering team is investigating the issue.
Mar 30, 13:57 PDT
Mar 30, 2021
Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.