Heap Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Data Collection Operational

App Operational

Heap Connect Operational

Infrastructure Operational

Appcues segment sync Operational

90 days ago

99.99 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

Temporary Data Latency

Resolved - This incident has been resolved.
Jul 1, 10:33 PDT

Monitoring - The data ingestion pipeline has caught up, and data received earlier in the day should now be available for querying.
Jul 1, 10:17 PDT

Update - Latency is still recovering to normal levels. We will post an update in 60 minutes.
Jul 1, 09:34 PDT

Identified - We have identified the cause of the backlog, and the latency is recovering to normal levels. We will post an update in 60 minutes.
Jul 1, 07:50 PDT

Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Jul 1, 06:48 PDT

Jun 30, 2020

No incidents reported.

Jun 29, 2020

Incorrect Hierarchy Truncation

Resolved - We identified a problem with the way we truncate DOM hierarchies. We have fixed this issue, but web auto-track events captured between June 23rd, 2020 and June 29th, 2020 may be affected.
Jun 29, 19:09 PDT

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

App unavailability

Resolved - This incident has been resolved.
Jun 24, 22:04 PDT

Identified - The issue has been identified and a fix is being implemented.
Jun 24, 21:29 PDT

Investigating - We're experiencing Intermittent unavailability of the Heap app, data collection is unaffected. Our engineering team is investigating the issue and we'll be posting an update in the next hour. In the meantime, refreshing your browser may mitigate the issue.
Jun 24, 20:18 PDT

Jun 23, 2020

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:01 PDT

Scheduled - We'll be performing scheduled maintenance on our servers. Throughout this time, there may be periods during which you will not be able to access your dashboard.

Data collection will remain unaffected.
Jun 19, 16:16 PDT

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

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