Update - We are continuing to work on a fix for this issue.
Oct 02, 2026 - 14:57 PDT
Oct 02, 2026 - 14:57 PDT
Identified - Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
Oct 02, 2026 - 14:49 PDT
Thank you for your patience!
Oct 02, 2026 - 14:49 PDT
Data Collection
Operational
App
Operational
Session Replay
Operational
Heap Connect
Operational
Integrations - Sources
Partial Outage
Integrations - Destinations
Operational
Notifications and Alerts
Operational
AWS (us-east-1)
Operational
EC2
Operational
ECS
Operational
SQS
Operational
S3
Operational
EMR
Operational
Cloudfront
Operational
EKS
Operational
AWS (eu-west-1)
Operational
S3
Operational
EMR
Operational
EKS
Operational
ECS
Operational
SQS
Operational
EC2
Operational
AWS (eu-central-1)
Operational
EC2
Operational
EMR
Operational
SQS
Operational
ECS
Operational
S3
Operational
EKS
Operational
Open AI (US)
Operational
Open AI (Europe)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance