All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.75 % uptime
Today
Heap Connect Operational
90 days ago
99.87 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Temporary Drop-down Data Latency
Resolved - This incident is now resolved and a solution has been implemented. Our engineers will continue to monitor the situation.
Sep 16, 06:38 PDT
Monitoring - A fix has been implemented and we are monitoring progress of the recovery.
Sep 16, 02:56 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 23:43 PDT
Investigating - We are currently experiencing delays in data being available in drop-down selections. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Sep 15, 21:56 PDT
Sep 15, 2021
Heap Connect Delays
Resolved - All of Connect sync delays have been resolved.
Sep 15, 14:46 PDT
Monitoring - The syncs are running again and our engineering team is monitoring for any further regressions.
Sep 15, 13:05 PDT
Identified - The issue has been identified and our engineering team is working on a fix. We'll post another update in 30 min.
Sep 15, 12:32 PDT
Investigating - We're experiencing issues with Heap Connect syncs. No new data has been synced downstream since 11:05 PT. Our engineering team is investigating and will post an update in the next 30 minutes.
Sep 15, 12:02 PDT
App Unavailability
Resolved - This incident has been resolved.
Sep 15, 13:45 PDT
Update - We are continuing to monitor the fix. If there are any changes to the state of the webapp, we will update this status.
Sep 15, 13:24 PDT
Monitoring - The fix has been implemented and the webapp is currently operational. We are monitoring the fix for further regressions. We will post another update in 15 minutes.
Sep 15, 13:00 PDT
Update - A potential fix is currently being rolled out. We will update the status of this fix in 15 minutes.
Sep 15, 12:45 PDT
Identified - The issue has been identified. Our engineering team is working on a fix. Customers may continue to see failed queries and intermittent logouts. We will post another update in 15 minutes.
Sep 15, 12:28 PDT
Update - We are continuing to investigate the issue. Customers are being logged out of the webapp and queries are not running. We will post another update in 15 minutes.
Sep 15, 12:06 PDT
Update - We are continuing to investigate the issue. We will post another update in 15 minutes.
Sep 15, 11:46 PDT
Update - We are continuing to investigate the issue. We will post another update in 15 minutes.
Sep 15, 11:32 PDT
Investigating - We're experiencing unavailability of the Heap webapp. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.
Sep 15, 11:17 PDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 03:28 PDT
Verifying - Verification is currently underway for the maintenance items.
Sep 7, 03:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 21:56 PDT
Scheduled - We will be undergoing scheduled system maintenance Tuesday 12:30am to 2:30am (PDT). During the maintenance window app availability will be impacted.

(previous message mis-identified the day as Friday rather than today based on the original scheduling)
Aug 31, 23:27 PDT
Sep 6, 2021

No incidents reported.

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