All Systems Operational
Data Collection Operational
App Operational
Heap Connect Operational
Infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 16, 2019

No incidents reported today.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019
Resolved - Syncs are all caught up.
Jun 10, 21:49 PDT
Identified - Heap Connect syncs are delayed and scheduled syncs may have been missed over the weekend. The problem has been identified. Syncs are currently running and should all complete over the next few hours.
Jun 10, 07:31 PDT
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019
Resolved - This incident has been resolved.
Jun 4, 17:57 PDT
Update - We are continuing to monitor for any further issues.
Jun 4, 13:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 12:17 PDT
Identified - We have identified the issue and are working on a fix. Please note that Heap Connect syncs scheduled during this time will be delayed.
Jun 4, 10:59 PDT
Investigating - The Heap app is currently down. Our engineers are investigating. Data collection is unaffected, and no data has been lost.
Jun 4, 10:08 PDT
Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.