Heap Status

All Systems Operational

Data Collection Operational

App Operational

Heap Connect Operational

Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

App Unavailable

Resolved - This incident has been resolved.
Nov 12, 15:23 PST

Monitoring - We've identified the issue and deployed a fix. Our engineers are continuing to monitor the situation. There may be some delay in data showing up from the period of the incident.
Nov 12, 14:22 PST

Investigating - We're experiencing unavailability of the heap app. Our engineering team is investigating.
Nov 12, 14:08 PST

Nov 11, 2019

Live View unavailable

Resolved - We have resolved the issue. Live view is now available.
Nov 11, 12:45 PST

Investigating - Currently the Live View feature is unavailable. We are actively working on the issue and will update the status page in 30 minutes.
Nov 11, 12:41 PST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

Delayed Heap Connect Data

Resolved - This incident has been resolved.
Nov 4, 21:34 PST

Monitoring - Around 22:17 UTC on Saturday November 2, part of our Heap Connect pipeline stopped processing data, which means Heap Connect destinations will be missing recent data starting Saturday, November 2. We have implemented a fix and started backfilling data today. The data should be fully replayed in the next 6 hours, at which point scheduled exports will return to running normally.
Nov 4, 17:21 PST

Identified - We've identified the issue and are working on a solution.
Nov 4, 12:52 PST

Investigating - Heap Connect exports to Redshift, Snowflake, and S3 are in a stale state with data through a max of 2019-11-02 22:13 UTC. Our data engineering team is investigating and we'll update this status when the sync process returns to normal behavior.
Nov 4, 07:23 PST

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.