All Systems Operational
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.75 % uptime
Today
Heap Connect Operational
90 days ago
99.82 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 18, 2021
Resolved - This incident has been resolved and all users should be able to log in to the heap app.
Oct 18, 05:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 05:18 PDT
Identified - The issue has been identified and we are working on a fix. We'll post another update in 30 mins.
Oct 18, 04:02 PDT
Update - We are continuing to investigate this issue. We'll post another update in 30 mins.
Oct 18, 03:19 PDT
Investigating - Some of the users are unable to log in to the Heap app. This issue only affects the app login and data collection has not been affected. We are currently investigating this issue.
Oct 18, 02:34 PDT
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 17:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:00 PDT
Scheduled - The web app will be undergoing routine maintenance; login and the app may be intermittently unavailable.

Data collection will not be affected.
Oct 17, 04:50 PDT
Completed - The scheduled maintenance has been completed.
Oct 17, 04:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:00 PDT
Scheduled - The web app will be undergoing routine maintenance; login and the app may be intermittently unavailable.

Data collection will not be affected.
Oct 12, 23:18 PDT
Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 16:29 PDT
Monitoring - Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
Oct 15, 10:54 PDT
Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 20:58 PDT
Update - Our engineers have identified the issue and are working on a fix. The issue should be resolved in the next couple of hours. We'll be posting another update when it's resolved.
Oct 14, 19:19 PDT
Update - Our engineers have identified the issue and are working on a fix. At this point, we don't have an ETA on recovery. We'll be posting another update in 60 mins.
Oct 14, 16:36 PDT
Update - Our engineers have identified the issue and are working on a fix. At this point, we don't have an ETA on recovery. We'll be posting another update in 60 mins.
Oct 14, 14:10 PDT
Update - Our engineers are continuing to investigate the issue. We'll be posting another update in 60 mins.
Oct 14, 12:46 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Oct 14, 11:32 PDT
Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 18:29 PDT
Investigating - Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
Oct 13, 09:49 PDT
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - This incident has been resolved.
Oct 7, 14:33 PDT
Monitoring - Our data ingestion pipeline has begun catching up. We keep monitoring the progress.
Oct 7, 10:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 09:09 PDT
Investigating - Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
Oct 7, 07:16 PDT
Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.