Monitoring - Data freshness latency is recovering, and the team is monitoring it.
Nov 03, 2026 - 21:14 PST
Nov 03, 2026 - 21:14 PST
Update - We are continuing to investigate this issue.
Nov 03, 2026 - 21:08 PST
Nov 03, 2026 - 21:08 PST
Investigating - We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.
Nov 03, 2026 - 20:30 PST
Nov 03, 2026 - 20:30 PST
Update - We are continuing to work on a fix for this issue.
Oct 02, 2026 - 14:57 PDT
Oct 02, 2026 - 14:57 PDT
Identified - Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
Oct 02, 2026 - 14:49 PDT
Thank you for your patience!
Oct 02, 2026 - 14:49 PDT
Data Collection
Operational
App
Operational
Session Replay
Operational
Heap Connect
Operational
Integrations - Sources
Partial Outage
Integrations - Destinations
Operational
Notifications and Alerts
Operational
AWS (us-east-1)
Operational
EC2
Operational
ECS
Operational
SQS
Operational
S3
Operational
EMR
Operational
Cloudfront
Operational
EKS
Operational
AWS (eu-west-1)
Operational
S3
Operational
EMR
Operational
EKS
Operational
ECS
Operational
SQS
Operational
EC2
Operational
AWS (eu-central-1)
Operational
EC2
Operational
EMR
Operational
SQS
Operational
ECS
Operational
S3
Operational
EKS
Operational
Open AI (US)
Operational
Open AI (Europe)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance