All Systems Operational
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.97 % uptime
Today
Heap Connect Operational
90 days ago
99.96 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Session Replay Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 1, 2024

No incidents reported today.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024
Resolved - This incident has been resolved.
Feb 27, 15:11 PST
Update - Initial properties should now appear normally in the app for all incoming new data. We are still working to restore visibility of initial properties for affected historical data. We'll post the next update by 10 AM Monday morning US Pacific.
Feb 22, 14:06 PST
Update - A fix has been implemented to make initial properties visible for incoming new data. We are monitoring this fix, and also working to extend it to historical data. We'll post the next update by tomorrow 9 am US Pacific.
Feb 21, 18:04 PST
Identified - We have identified that initial properties are sometimes not visible in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers have diagnosed the issue and are working on a fix. We'll be posting another update within 2 hours.
Feb 21, 16:00 PST
Resolved - This incident has been resolved.
Feb 27, 02:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 05:18 PST
Update - We are continuing to work on a fix for this issue.
Feb 26, 05:17 PST
Identified - We are currently experiencing delays in data being available in the app. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue.
Feb 26, 01:02 PST
Feb 26, 2024
Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 17:00 PST
Scheduled - We will be performing a routine upgrade to our infrastructure. There may be brief interruptions to the App availability and delays in data being available. Collection of data will not be impacted.
Feb 22, 09:19 PST
Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Feb 21, 2024
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 18, 09:03 PST
Completed - The scheduled maintenance has been completed.
Feb 18, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 PST
Scheduled - We will be performing a routine upgrade to our infrastructure. There may be brief interruptions to the App availability and delays in data being available. Collection of data will not be impacted.
Feb 15, 10:43 PST
Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.