All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Heap Connect Sync Delays
Resolved - This incident has been resolved.
Sep 10, 21:19 PDT
Update - A fix has been deployed and we are monitoring. Latency is starting to recover.
Sep 10, 21:07 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 20:53 PDT
Investigating - We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.
Sep 10, 20:39 PDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

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