Heap Status

Monitoring - Latency is resolving. We are currently monitoring.
Jul 27, 2026 - 12:45 PDT

Update - We are continuing to investigate the issue
Jul 27, 2026 - 12:09 PDT

Investigating - We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Jul 27, 2026 - 11:12 PDT

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

EKS Operational

AWS (eu-west-1) Operational

S3 Operational

EMR Operational

EKS Operational

ECS Operational

SQS Operational

EC2 Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

EKS Operational

Open AI (US) Operational

Open AI (Europe) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2026

Unresolved incident: Temporary Data Latency - Investigating.

Jul 26, 2026

Connect Sync Delays

Resolved - This incident has been resolved
Jul 26, 10:06 PDT

Identified - Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
Jul 26, 07:06 PDT

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Some US Connect customers may be impacted by delays in data lake ingestion

Resolved - This incident has been resolved.
Jul 21, 02:06 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 20, 23:36 PDT

Investigating - We are currently investigating this issue.
Jul 20, 23:34 PDT

Jul 20, 2026

Some US customers may experience PA query failures in the app.

Resolved - This incident has been resolved.
Jul 20, 22:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 11:05 PDT

Investigating - We are currently investigating this issue.
Jul 20, 10:44 PDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

Dashboard and Chart loading issues

Resolved - This incident has been resolved.
Jul 13, 05:49 PDT

Identified - This incident has been resolved
Jul 13, 05:49 PDT

Investigating - We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Jul 12, 06:54 PDT