All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Heap Connect Syncs: Possibility Of Stale Data
Resolved - This incident has been resolved.
Sep 23, 17:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 17:38 PDT
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Sep 23, 15:15 PDT
Third party integration events latency impacting some customers
Resolved - This incident has been resolved
Sep 23, 07:35 PDT
Update - We are continuing to work on a fix for this issue.
Sep 22, 19:54 PDT
Identified - We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.
Sep 22, 15:43 PDT

Sep 22, 2026

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

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