Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

EKS Operational

AWS (eu-west-1) Operational

S3 Operational

EMR Operational

EKS Operational

ECS Operational

SQS Operational

EC2 Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

EKS Operational

Open AI (US) Operational

Open AI (Europe) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 21, 2026

No incidents reported today.

Jun 20, 2026

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Resolved - Latency has recovered for all components. No data was lost.
Connect syncs will sync the latest data on the next regularly scheduled sync.
We will continue to monitor.
Jun 20, 17:36 PDT

Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Jun 20, 17:10 PDT

Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Jun 20, 16:03 PDT

Monitoring - The fix has been applied and latency is recovering. We continue to monitor.
Jun 20, 14:22 PDT

Update - We continue to work on a fix for this issue. We will post an update as soon as one is available.
Jun 20, 13:54 PDT

Update - We are continuing to work on the fix for this issue.
Jun 20, 11:59 PDT

Update - We continue to work on a fix for this issue
Jun 20, 11:06 PDT

Identified - No data has been lost. We are working on a fix
Jun 20, 10:10 PDT

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

Customers with multiple environments or saved properties are experiencing loading latency

Resolved - This incident has been resolved
Jun 17, 23:58 PDT

Investigating - We are currently investigating this issue.
Jun 17, 07:45 PDT

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.