Heap Status

Feb 16, 2020

No incidents reported today.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

Heap Connect and App are currently experiencing connections issues.

Resolved - This incident has been resolved.
Feb 8, 03:33 PST

Update - Our engineers are continuing to monitor the situation. There may be some delay in data showing up from the period of the incident. We'll be posting another update in 60mins
Feb 8, 02:33 PST

Update - Our engineers are continuing to monitor the situation. There may be some delay in data showing up from the period of the incident. We'll be posting another update in 60mins
Feb 8, 01:23 PST

Update - Our engineers are continuing to monitor the situation. There may be some delay in data showing up from the period of the incident. We'll be posting another update in 60mins
Feb 8, 00:29 PST

Monitoring - The App is now accessible; our engineers are continuing to monitor the situation. There may be some delay in data showing up from the period of the incident. We'll be posting another update in 30mins.
Feb 8, 00:07 PST

Update - Our engineers are continuing to work on the service replacement; at this point, we don't have an ETA on App recovery. We'll be posting another update in 30mins.
Feb 7, 23:28 PST

Update - Our engineers are still working on the issue and currently in the process of bringing up a replacement.
Feb 7, 22:58 PST

Identified - We have identified the issue as a failed internal service, our engineers are currently bringing up a replacement.
Feb 7, 22:23 PST

Investigating - We have engineers currently investigating the issue.
Feb 7, 22:02 PST

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.

Feb 2, 2020

Custom Event Metadata Latency

Resolved - This incident has been resolved.
Feb 2, 07:02 PST

Monitoring - A fix has been implemented and the backlog is now being processed. You may continue to experience delays in custom events and properties appearing in Heap until we're fully caught up.
Jan 31, 13:37 PST

Investigating - Our data ingestion pipeline related to custom events has become backlogged, so you may notice missing data in your dashboard from earlier today. You may encounter issues defining custom events from Users View or Live View. Data collection is unaffected, and no data has been lost.
Jan 31, 10:49 PST