All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
99.86 % uptime
Today
App Operational
90 days ago
99.8 % uptime
Today
Session Replay Operational
90 days ago
99.73 % uptime
Today
Heap Connect Operational
90 days ago
99.8 % uptime
Today
Integrations - Sources ? Operational
90 days ago
99.8 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
99.8 % uptime
Today
Notifications and Alerts Operational
90 days ago
99.8 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
Temporary User Data Latency in EU - Resolved
Resolved - The data that was skipped during the incident has been reloaded.
Sep 12, 17:21 PDT
Monitoring - New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency
Sep 12, 10:52 PDT
Update - New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency.
Sep 12, 10:50 PDT
Update - We are continuing to work on a fix for this issue
Sep 12, 09:50 PDT
Identified - Our EU platform is currently experiencing delays in user data being available in the app. You may notice missing data in your reports and user data synced from Heap connect will be stale for impacted customers. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue. We'll be posting another update in 60 mins.
Sep 12, 08:10 PDT
Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

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