All Systems Operational
Data Collection Operational
App Operational
Heap Connect Operational
Infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2020

No incidents reported today.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Resolved - All data for the period between 7:26AM and 7:40AM PST January 10 should be available in the app and Heap Connect.
Jan 15, 14:42 PST
Monitoring - All data for the period between 7:26AM and 7:40AM PST January 10 should be available in the app and Heap Connect. We are monitoring to confirm.
Jan 15, 08:23 PST
Update - We are continuing to restore missing data. All data should be available both in the app and in Heap Connect by end of day, January 14.
Jan 14, 16:06 PST
Update - We have restored some of the missing data, but will not have the full data set restored by end of day today. We expect that the remainder should be available both in the app and in Heap Connect by end of day, January 14.

We apologize for the delay.
Jan 13, 15:07 PST
Identified - We have identified that a subset of data between 7:26AM and 7:40AM PST January 10, 2020 is not available for querying in the app or in Heap Connect.

We are working to restore the data, and it should be available both in the app and in Heap Connect by end of day, January 13.
Jan 10, 15:02 PST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Resolved - This incident has been resolved.
Jan 10, 13:37 PST
Monitoring - A fix has been implemented, and the heap app and data collections are operational. We are monitoring the results.
Jan 10, 07:48 PST
Investigating - We're experiencing unavailability of the heap app and elevated error rates and latency on our data collection endpoints. Our engineering team is investigating.
Jan 10, 07:36 PST
Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.