All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2026

No incidents reported today.

Apr 1, 2026
Temporary Data Latency - Investigating
Resolved - This incident has been resolved.
Apr 1, 15:39 PDT
Update - We have implemented a fix and monitoring recovery
Apr 1, 15:28 PDT
Monitoring - We are continuing to monitor this issue. We will post another update in 2 hours.
Apr 1, 14:31 PDT
Investigating - We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Apr 1, 13:36 PDT
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:30 PDT
Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.
Mar 29, 09:45 PDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
Resolved - This incident has been resolved.
Mar 30, 11:05 PDT
Monitoring - A fix has been applied and latency is beginning to recover
Mar 30, 10:21 PDT
Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Mar 30, 07:30 PDT
Customers having to re-login in to Heap
Resolved - This incident has been resolved.
Mar 30, 07:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 10:06 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 07:17 PDT
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 02:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:45 PDT
Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.
Mar 29, 09:46 PDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Mar 27, 2026

No incidents reported.

Mar 26, 2026
Mar 25, 2026
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:30 PDT
Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Thank you for your understanding.
Mar 23, 14:36 PDT
Mar 24, 2026
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:30 PDT
Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Thank you for your understanding.
Mar 23, 14:35 PDT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

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