All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 27, 2026

No incidents reported today.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026
Heap Connect Syncs: Possibility Of Stale Data
Resolved - This incident has been resolved.
Aug 17, 06:03 PDT
Monitoring - US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
Aug 16, 07:59 PDT
Update - We are continuing to work on a fix for this issue.
Aug 15, 09:26 PDT
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Aug 15, 07:32 PDT
Aug 16, 2026
Aug 15, 2026
Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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