All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
99.95 % uptime
Today
App Operational
90 days ago
99.99 % uptime
Today
Heap Connect Operational
90 days ago
100.0 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022
Web SDK Serve Latency
Resolved - This incident has been resolved. During the incident period (12:03 PM PT - 1:34 PM PT), Heap may have failed to collect clicks which occurred within the first 7 seconds after a page loads. Pageviews, sessions, subsequent clicks and client-side API calls were unaffected. We apologize deeply for any effect this has had on our customers.
Nov 28, 15:37 PST
Monitoring - We scaled out a backing database and this resolved the incident. We are monitoring the stability of the platform currently.
Nov 28, 13:43 PST
Update - We are currently scaling up a backing database. During this time, the app may be momentarily unavailable.
Nov 28, 13:25 PST
Update - We are continuing to investigate the issue.
Nov 28, 13:00 PST
Investigating - We are currently investigating an issue where the Heap web SDK may be slow to load on customers' sites. This should not impact the performance of your web page. Our engineers are currently investigating the issue. We'll be posting another update in 30 mins.
Nov 28, 12:28 PST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022
Heap Connect Initial Table Sync Delays
Resolved - The incident has been resolved; all environments have recovered from the delays.
Nov 16, 08:56 PST
Monitoring - We are currently experiencing delays for initial table syncs.
We have identified the issue, and are beginning to catchup delayed environments.
Nov 15, 11:43 PST
Nov 15, 2022
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