Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

EKS Operational

AWS (eu-west-1) Operational

S3 Operational

EMR Operational

EKS Operational

ECS Operational

SQS Operational

EC2 Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

EKS Operational

Open AI (US) Operational

Open AI (Europe) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 17, 2026

No incidents reported today.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

Dashboard and Chart loading issues

Resolved - This incident has been resolved.
Jul 13, 05:49 PDT

Identified - This incident has been resolved
Jul 13, 05:49 PDT

Investigating - We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Jul 12, 06:54 PDT

Jul 12, 2026

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

Temporary Data Latency

Resolved - This incident has been resolved.
Jul 7, 08:11 PDT

Update - We are continuing to work on a fix.
Jul 6, 23:17 PDT

Update - We are continuing to work on a fix.
Jul 6, 21:36 PDT

Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Jul 6, 19:37 PDT

Jul 6, 2026

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.