All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.98 % uptime
Today
Heap Connect Operational
90 days ago
99.79 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022
Queries stalling
Resolved - This incident has been resolved.
May 17, 08:39 PDT
Investigating - Some queries are currently stalling for users. Our engineers are aware of the issue and investigating fixes. Data collection is unaffected. We will post an update in 30 minutes.
May 17, 08:20 PDT
May 16, 2022

No incidents reported.

May 15, 2022
Web App Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 19:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 PDT
Scheduled - We will be performing scheduled system maintenance on 15.05.2022 at 7:00pm to 8:00pm PT. During the maintenance window, Heap’s web app may be intermittently unavailable.

Data collection will remain unaffected.
May 10, 19:39 PDT
May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Graph queries are slow
Resolved - The fix has been deployed.
May 12, 18:53 PDT
Update - The solution is being deployed.
May 12, 17:31 PDT
Update - The solution is currently being tested.
May 12, 16:48 PDT
Update - We have identified a cause for slow queries. We are continuing to assess the solution to resolve degraded performance as soon as possible.
May 12, 15:50 PDT
Update - We have identified a potential root cause and are continuing to work on a fix.
May 12, 15:07 PDT
Investigating - Graph queries are slow to load for all users. Our engineering team is actively working to identify the root cause and to implement a solution.
May 12, 14:27 PDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Temporary Data Latency
Resolved - This incident has been resolved.
May 4, 09:14 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 13:47 PDT
Identified - Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
May 3, 09:36 PDT
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