Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

EKS Operational

AWS (eu-west-1) Operational

S3 Operational

EMR Operational

EKS Operational

ECS Operational

SQS Operational

EC2 Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

EKS Operational

Open AI (US) Operational

Open AI (Europe) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 11, 2026

No incidents reported today.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

Heap Connect Syncs EU only: Possibility Of Stale Data

Resolved - This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.
Jan 28, 12:34 PST

Investigating - We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.
Jan 28, 11:31 PST