Monitoring - We are currently experiencing delays in data being available in the app. You may notice missing data in the live view. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Jun 20, 2024 - 14:02 PDT
Data Collection Operational
90 days ago
99.99 % uptime
Today
App Operational
90 days ago
99.99 % uptime
Today
Session Replay Operational
90 days ago
100.0 % uptime
Today
Heap Connect Operational
90 days ago
99.2 % uptime
Today
Integrations - Sources ? Operational
90 days ago
99.99 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 20, 2024

Unresolved incident: Temporary Data Latency.

Jun 19, 2024

No incidents reported.

Jun 18, 2024
Resolved - This issue has been resolved.
Jun 18, 08:47 PDT
Monitoring - A fix for logins has been implemented and the ability to login has been restored. We will continue to monitor to ensure things are working as expected.
Jun 18, 06:35 PDT
Investigating - We've identified an issue with users being unable to Login to the Heap application. We are working on providing a fix. We will provide another update again in the next 30 minutes.

Data ingestion is not impacted,

Jun 18, 06:00 PDT
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - The replay of affected customer syncs is now complete. Contact customer support if you have any questions.
Jun 13, 11:43 PDT
Update - Latency recovered as of 08:00 UTC. Replay of affected customer syncs is almost complete. Reach out to customer support if you have any questions.
Jun 13, 06:44 PDT
Update - Latency is still recovering and we are still monitoring.
Jun 12, 16:13 PDT
Update - We are continuing to monitor. Latency is recovering as expected. Will provide another update in an hour.
Jun 12, 14:23 PDT
Monitoring - The cause of the latency has been addressed. We continue to monitor and will update within the hour.
Jun 12, 13:31 PDT
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Jun 12, 12:35 PDT
Jun 12, 2024
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident has been resolved
Jun 6, 10:42 PDT
Monitoring - The fix has been implemented and latency has started to recover. We will continue to monitor and provide another update within the hour.
Jun 6, 09:12 PDT
Identified - The issue has been identified and a fix is underway.
Jun 6, 08:20 PDT
Investigating - We will post an update within the hour.
Jun 6, 07:57 PDT