All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Temporary Data Latency - Investigating
Resolved - This incident has been resolved.
Jul 27, 15:32 PDT
Monitoring - Latency is resolving. We are currently monitoring.
Jul 27, 12:45 PDT
Update - We are continuing to investigate the issue
Jul 27, 12:09 PDT
Investigating - We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Jul 27, 11:12 PDT

Jul 26, 2026

Connect Sync Delays
Resolved - This incident has been resolved
Jul 26, 10:06 PDT
Identified - Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
Jul 26, 07:06 PDT

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Some US Connect customers may be impacted by delays in data lake ingestion
Resolved - This incident has been resolved.
Jul 21, 02:06 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 23:36 PDT
Investigating - We are currently investigating this issue.
Jul 20, 23:34 PDT

Jul 20, 2026

Some US customers may experience PA query failures in the app.
Resolved - This incident has been resolved.
Jul 20, 22:56 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 11:05 PDT
Investigating - We are currently investigating this issue.
Jul 20, 10:44 PDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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