Live View is not displaying events
Investigating - Live View is currently not displaying events. We are investigating and will post another update in 30 minutes.
Dec 1, 12:42 PST
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Degraded Performance
90 days ago
99.71 % uptime
Today
Heap Connect Operational
90 days ago
99.7 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 1, 2021

Unresolved incident: Live View is not displaying events.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Heap Support Site is Down
Resolved - The Heap Support Site has been restored and is now functioning properly.
Nov 29, 15:52 PST
Update - We are still working towards restoring the support site. We'll update again in 30 minutes.
Nov 29, 15:29 PST
Update - We are still working towards restoring the support site. We'll update again in 30 minutes.
Nov 29, 14:25 PST
Identified - We've identified the root cause and we're currently working on restoring the support site.
Nov 29, 13:05 PST
Investigating - The Heap Support Site at https://help.heap.io is currently unavailable. We're aware of the issue and currently investigating the cause. There is no impact to data collection and the app is working as expected. We'll provide another update with in the next 30 minutes.
Nov 29, 12:40 PST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Queries in the App are failing
Resolved - This incident has been fully resolved.
Nov 19, 17:53 PST
Update - We are still monitoring, but the app should be fully operational now.
Nov 19, 17:04 PST
Monitoring - A fix has been implemented, and we will continue to monitor the situation for some time before fully resolving.
Nov 19, 16:40 PST
Identified - We believe we have identified the root-cause of the problem. We are working to implement a fix and will roll it out shortly.
Nov 19, 16:22 PST
Investigating - We are aware of problems running queries in the app. We are investigating. There will be an update in 30 minutes or when we find out a cause.

Data capture is not affected by this incident.
Nov 19, 15:51 PST
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Degraded App Performance
Resolved - Query performance issues for customers who recently updated/created event definitions should now be resolved.
Nov 17, 17:50 PST
Monitoring - We have identified the source of the problem, which is recovering. Monitoring until it resolves.
Nov 17, 14:56 PST
Update - We are continuing to investigate this issue.
Nov 17, 13:13 PST
Update - We are continuing to investigate this issue.
Nov 17, 11:43 PST
Investigating - App Query performance for customers who’ve recently updated/created event definitions may be degraded. We are investigating the issue and will post an update within an hour. Data collection is not impacted.
Nov 17, 10:53 PST
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