We will be performing scheduled system maintenance on March the 26th between 3pm and 4pm PT. During the maintenance window, Heap's web app will be unavailable.
Data collection will remain unaffected. Posted on
Mar 21, 2023 - 14:56 PDT
Resolved -
This incident has been resolved.
Mar 20, 13:05 PDT
Monitoring -
Our team has applied a fix and the data latency is trending down. We'll post another update once the latency has returned to normal.
Mar 20, 12:56 PDT
Investigating -
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Mar 20, 11:54 PDT
Completed -
This maintenance has completed.
Mar 19, 18:22 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:01 PDT
Scheduled -
Our team will be performing a routine upgrade to our infrastructure this Sunday (3/19/23) at 6pm PT. During this time, the activity status of your event definitions might be out-of-date. Data collection will not be affected and the activity status will get updated shortly after the maintenance window has completed.
Mar 17, 15:26 PDT
Completed -
This maintenance has completed.
Mar 19, 17:09 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 PDT
Scheduled -
We will be performing a routine upgrade to our infrastructure this Sunday (03/19/2023) at 5pm PT. During this time, the status of new Heap installations shown in the Heap app may be incorrect. Data collection will remain unaffected, this maintenance only affects the status of new installations.
Mar 16, 17:16 PDT
Resolved -
This incident has been resolved.
Mar 17, 09:38 PDT
Investigating -
We're experiencing an elevated query failure rate. You might notice some of your Heap app queries failing occasionally. We're investigating this issue and will post another update once we've identified the root cause.
Mar 17, 08:21 PDT
Resolved -
The data ingestion latency has been resolved. All data should be available in the Heap app for your analysis.
Mar 15, 16:56 PDT
Investigating -
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Mar 15, 11:52 PDT
Resolved -
email summaries are fixed and are running again
Mar 15, 15:10 PDT
Identified -
We have identified the issue with email summaries and have implemented a potential fix.
Mar 15, 14:27 PDT
Investigating -
Email summaries have been down for the past 2 day. We are currently investigating the root cause and will update in an hour or less.
Mar 15, 13:53 PDT
Completed -
The scheduled maintenance has been completed.
Mar 12, 19:40 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:00 PDT
Scheduled -
We will be performing scheduled system maintenance on 2023-03-12 at 5 PM to 8 PM PT. During the maintenance window, you may see increased data ingestion latency and intermittent disruptions to live view. There will be no permanent data loss.
Mar 6, 15:02 PST
Resolved -
Issues have been resolved.
Mar 9, 12:30 PST
Monitoring -
A fix has been implemented and we are currently monitoring both outbound integrations and Connect Syncs to ensure they are working as intended.
Mar 9, 11:39 PST
Identified -
We have identified an issue causing delays in outbound integrations and Connect Syncs to customer warehouses. We're currently working to resolve the issues. We will provide another update with in 60min.
There is no impact to data collection.
Mar 9, 10:59 PST