All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
99.95 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
Heap Connect Operational
90 days ago
100.0 % uptime
Today
Integrations - Sources ? Operational
90 days ago
99.96 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
99.97 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Heap Connect Sync Delays
Resolved - Syncs have recovered
Jan 26, 15:23 PST
Monitoring - The dependent service has been brought back up. We will continue to monitor until all syncs have caught up.
Jan 26, 14:18 PST
Update - Engineering is still working to bring the syncs delays back to normal.

We will post an update in one hour.
Jan 26, 13:52 PST
Update - We are continuing to work on a fix for this issue.
Jan 26, 13:50 PST
Identified - Our engineering team has identified the root cause of the delayed syncs and is working on a solution.

The incident started around 9:50 AM Pacific time.
There is no data loss.

We will post an update in one hour.
Jan 26, 12:49 PST
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Some users are having issues loading the heap app
Resolved - The issue has been resolved. The app is loading correctly for affected users.
Jan 19, 15:51 PST
Monitoring - A fix has been implemented we are monitoring.
Jan 19, 14:05 PST
Identified - We have identified the issue and we are currently working on deploying a fix.
Jan 19, 13:46 PST
Investigating - We are currently investigating the issue.
Jan 19, 13:45 PST
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

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