Heap Status

Aug 19, 2022

No incidents reported today.

Aug 18, 2022

Resolved - The incident has been resolved.
Aug 18, 12:57 PDT

Monitoring - A fix has been implemented and we're monitoring the results.
Aug 18, 11:01 PDT

Update - We are continuing to investigate the issue.
Aug 18, 10:53 PDT

Investigating - The web visual labeler is failing to load for all customers. Data collection is unaffected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.
Aug 18, 10:22 PDT

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

App Query Performance Degradation

Resolved - Customers may have experienced intermittent query performance degradation throughout the day. Starting 8/12, a combination of fixes were deployed that prevent this issue from occurring going forward.
Aug 11, 21:00 PDT

Aug 10, 2022

App Query Performance Degradation

Resolved - Customers may have experienced intermittent query performance degradation throughout the day. Starting 8/12, a combination of fixes were deployed that prevent this issue from occurring going forward.
Aug 10, 21:00 PDT

App Unavailability

Resolved - The incident has been resolved. However, changes to your environment (including creating or modifying event definitions, charts, teammates, and teammate roles) between 1pm ET and 3:50pm ET were not saved. Data collection and ingestion were unaffected for the duration. Please let us know if you encounter any further issues.
Aug 10, 13:16 PDT

Monitoring - A fix has been pushed live. We will continue to monitor and report any critical updates.
Aug 10, 13:06 PDT

Identified - We have identified the issue. A potential fix is on the way.
Aug 10, 12:43 PDT

Update - We are continuing to investigate this issue and will provide another update in the next 1 hour.
Aug 10, 11:57 PDT

Update - We are continuing to investigate this issue and will provide another update in the next 15 minutes.
Aug 10, 11:42 PDT

Investigating - We're experiencing intermittent unavailability of the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.
Aug 10, 11:27 PDT

Aug 9, 2022

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 21:57 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 PDT

Scheduled - We will be performing a routine upgrade to our infrastructure. We expect minimal impact to the application during this time. There may be delays in data being available in the app, but no data will be lost.
Aug 9, 16:49 PDT

Data ingestion

Resolved - This incident has been resolved.
Aug 9, 17:31 PDT

Monitoring - A fix has been implemented and we are monitoring the results. Data available within the app will be caught up soon. We will post an update when this process is complete.
Aug 9, 16:28 PDT

Identified - Our engineers have identified the issue and are working on a fix. At this point, we don't have an ETA on recovery. We'll be posting another update in 60 mins.
Aug 9, 15:44 PDT

Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Aug 9, 12:48 PDT

Aug 8, 2022

App Query Performance Degradation

Resolved - Customers may have experienced intermittent query performance degradation throughout the day. Starting 8/12, a combination of fixes were deployed that prevent this issue from occurring going forward.
Aug 8, 21:00 PDT

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Temporary Identify Latency

Resolved - This incident has been resolved.
Aug 5, 06:02 PDT

Investigating - Our user identity pipeline has become backlogged, so you may notice a delay for newly identified users to appear in Heap. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
Aug 4, 22:37 PDT

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