All Systems Operational
Data Collection Operational
App Operational
Heap Connect Operational
Infrastructure Operational
Appcues segment sync ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 10:33 PDT
Monitoring - The data ingestion pipeline has caught up, and data received earlier in the day should now be available for querying.
Jul 1, 10:17 PDT
Update - Latency is still recovering to normal levels. We will post an update in 60 minutes.
Jul 1, 09:34 PDT
Identified - We have identified the cause of the backlog, and the latency is recovering to normal levels. We will post an update in 60 minutes.
Jul 1, 07:50 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Jul 1, 06:48 PDT
Jun 30, 2020

No incidents reported.

Jun 29, 2020
Resolved - We identified a problem with the way we truncate DOM hierarchies. We have fixed this issue, but web auto-track events captured between June 23rd, 2020 and June 29th, 2020 may be affected.
Jun 29, 19:09 PDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020
Resolved - This incident has been resolved.
Jun 24, 22:04 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 21:29 PDT
Investigating - We're experiencing Intermittent unavailability of the Heap app, data collection is unaffected. Our engineering team is investigating the issue and we'll be posting an update in the next hour. In the meantime, refreshing your browser may mitigate the issue.
Jun 24, 20:18 PDT
Jun 23, 2020
Completed - The scheduled maintenance has been completed.
Jun 23, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:01 PDT
Scheduled - We'll be performing scheduled maintenance on our servers. Throughout this time, there may be periods during which you will not be able to access your dashboard.

Data collection will remain unaffected.
Jun 19, 16:16 PDT
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.