This incident has been resolved.
Jan 4, 13:34 PST
We've completed the deploy of the fix and are monitoring the results. At this time inactivity icons should appear correctly in the Heap app.
Jan 4, 11:22 PST
Thanks for bearing with us - we've completed the fix for the root cause and are in the process of deploying it. We'll post an update once the deploy is complete.
Jan 4, 10:31 PST
We've deployed the temporary patch and are in the process of deploying a fix to the root cause of the issue. We'll post another update in 45 minutes.
Jan 4, 09:10 PST
We're deploying a temporary fix for the issue while our engineering team continues to work to address the root cause. We'll post another update in 45 minutes.
Jan 4, 08:18 PST
We've identified the root cause of the issue. Our engineering team is working on a fix.
Jan 4, 07:21 PST
We're experiencing issues with symbols incorrectly showing up as inactive in the Heap app. Our engineering team is investigating.
Jan 4, 06:31 PST