All Systems Operational
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.98 % uptime
Today
Heap Connect Operational
90 days ago
99.97 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 06:02 PDT
Investigating - Our user identity pipeline has become backlogged, so you may notice a delay for newly identified users to appear in Heap. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
Aug 4, 22:37 PDT
Aug 4, 2022
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - The incident has been resolved.
Aug 2, 11:55 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 10:02 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. The cause of latency is known and we are addressing it. As yet we have no ETA on recovery. We’ll be posting another update in 60 mins.
Aug 2, 09:40 PDT
Aug 1, 2022
Resolved - The issue has been resolved and the app is functioning normally
Aug 1, 01:18 PDT
Update - We are continuing to investigate this issue.
Aug 1, 01:15 PDT
Investigating - We're experiencing intermittent unavailability of the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.
Aug 1, 01:05 PDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022
Resolved - This incident has been resolved and normal data availability has been restored.
Jul 30, 10:52 PDT
Update - We have applied a further mitigation and continue to monitor latency.
Jul 30, 09:03 PDT
Monitoring - A fix has been implemented and we are working through the backlog. We anticipate the latency will start to taper in the next few hours.
Jul 29, 18:39 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 29, 17:19 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Jul 29, 16:56 PDT
Jul 29, 2022
Jul 28, 2022
Resolved - This incident has been resolved.
Jul 28, 09:38 PDT
Monitoring - A fix has been implemented and we're monitoring query availability. We'll update again once we're sure that things have full stabilized.
Jul 28, 09:25 PDT
Update - We are continuing to investigate this issue.
Jul 28, 09:05 PDT
Investigating - We're experiencing intermittent query failures in the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.
Jul 28, 09:05 PDT
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.