All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 11, 2025

No incidents reported today.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Metric alert latency -- Investigating
Resolved - This incident has been resolved.
Dec 2, 03:11 PST
Identified - The issue has been identified and we are working on a fix. We will provide an update tomorrow.
Dec 1, 14:00 PST
Update - We are continuing to investigate this issue and will provide an update in 2 hours.
Dec 1, 10:37 PST
Investigating - Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.
Dec 1, 09:38 PST
Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Heap Connect Sync Delays for EU customers on Snowflake
Resolved - This incident has been resolved.
Nov 27, 20:39 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 18:55 PST
Identified - We are investigating an issue impacting Connect syncs to Snowflake in the EU region.
Data collection is unaffected, and no data has been lost.
Nov 27, 08:36 PST
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