All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 1, 2026

No incidents reported today.

May 31, 2026
Connect Syncs Scheduled Maintenance
Completed - The maintenance is completed
May 31, 11:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:00 PDT
Scheduled - Connect syncs will be paused for maintenance on Sunday, May 31 from 8 am to 5 pm US Pacific Time. During this time, we will upgrade our infrastructure to improve Connect’s reliability and performance. Data sent to Heap will continue to be collected as usual, and the app will remain fully accessible. Once the maintenance is completed, all data will be synced to Connect warehouses at the next regularly scheduled time.
May 24, 11:33 PDT
May 30, 2026

No incidents reported.

May 29, 2026
Heap Connect Sync Delays (Bigquery)
Resolved - This incident has been resolved.
May 29, 10:32 PDT
Monitoring - We have deployed a fix and are beginning to catchup delayed environments.

We will post an update in two hours, or resolve the incident if all environments have recovered.
May 29, 08:05 PDT
Update - We are continuing to investigate the issue. We will post an update in 2 hours.
May 29, 07:38 PDT
Investigating - We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 2 hours.
May 29, 05:26 PDT
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage