Update - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Mar 03, 2026 - 08:24 PST
Identified - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Mar 03, 2026 - 08:22 PST
Data Collection
Operational
App
Operational
Session Replay
Operational
Heap Connect
Operational
Integrations - Sources
Operational
Integrations - Destinations
Operational
Notifications and Alerts
Operational
AWS (us-east-1)
Operational
EC2
Operational
ECS
Operational
SQS
Operational
S3
Operational
EMR
Operational
Cloudfront
Operational
EKS
Operational
AWS (eu-west-1)
Operational
S3
Operational
EMR
Operational
EKS
Operational
ECS
Operational
SQS
Operational
EC2
Operational
AWS (eu-central-1)
Operational
EC2
Operational
EMR
Operational
SQS
Operational
ECS
Operational
S3
Operational
EKS
Operational
Open AI (US)
Operational
Open AI (Europe)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 6, 2026
No incidents reported today.
Mar 5, 2026
No incidents reported.
Mar 4, 2026
No incidents reported.
Mar 3, 2026
Unresolved incident: Some customers with Session Replay may be experiencing more limited retention in Heap.