All Systems Operational

Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 21, 2026
Some US Connect customers may be impacted by delays in data lake ingestion
Resolved - This incident has been resolved.
Jul 21, 02:06 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 23:36 PDT
Investigating - We are currently investigating this issue.
Jul 20, 23:34 PDT
Jul 20, 2026
Some US customers may experience PA query failures in the app.
Resolved - This incident has been resolved.
Jul 20, 22:56 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 11:05 PDT
Investigating - We are currently investigating this issue.
Jul 20, 10:44 PDT
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Dashboard and Chart loading issues
Resolved - This incident has been resolved.
Jul 13, 05:49 PDT
Identified - This incident has been resolved
Jul 13, 05:49 PDT
Investigating - We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Jul 12, 06:54 PDT
Jul 12, 2026
Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
Temporary Data Latency
Resolved - This incident has been resolved.
Jul 7, 08:11 PDT
Update - We are continuing to work on a fix.
Jul 6, 23:17 PDT
Update - We are continuing to work on a fix.
Jul 6, 21:36 PDT
Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Jul 6, 19:37 PDT
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