Monitoring - We have identified and resolved an issue affecting upstream data sources for connect syncs. While many syncs have automatically retried, some customers may still be observing stale data. Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
Aug 28, 2026 - 06:42 PDT
Data Collection
Operational
App
Operational
Session Replay
Operational
Heap Connect
Degraded Performance
Integrations - Sources
Operational
Integrations - Destinations
Operational
Notifications and Alerts
Operational
AWS (us-east-1)
Operational
EC2
Operational
ECS
Operational
SQS
Operational
S3
Operational
EMR
Operational
Cloudfront
Operational
EKS
Operational
AWS (eu-west-1)
Operational
S3
Operational
EMR
Operational
EKS
Operational
ECS
Operational
SQS
Operational
EC2
Operational
AWS (eu-central-1)
Operational
EC2
Operational
EMR
Operational
SQS
Operational
ECS
Operational
S3
Operational
EKS
Operational
Open AI (US)
Operational
Open AI (Europe)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 28, 2026
Unresolved incident: Heap Connect Syncs: Possibility Of Stale Data.
Resolved -
This incident has been resolved.
Aug 17, 06:03 PDT
Monitoring -
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
Aug 16, 07:59 PDT
Update -
We are continuing to work on a fix for this issue.
Aug 15, 09:26 PDT
Identified -
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Aug 15, 07:32 PDT