All Systems Operational
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.96 % uptime
Today
Heap Connect Operational
90 days ago
99.97 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Alerts ? Operational
90 days ago
100.0 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022
Resolved - The incident has been resolved.
Aug 18, 12:57 PDT
Monitoring - A fix has been implemented and we're monitoring the results.
Aug 18, 11:01 PDT
Update - We are continuing to investigate the issue.
Aug 18, 10:53 PDT
Investigating - The web visual labeler is failing to load for all customers. Data collection is unaffected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.

Aug 18, 10:22 PDT
Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Resolved - Customers may have experienced intermittent query performance degradation throughout the day. Starting 8/12, a combination of fixes were deployed that prevent this issue from occurring going forward.
Aug 11, 21:00 PDT
Aug 10, 2022
Resolved - Customers may have experienced intermittent query performance degradation throughout the day. Starting 8/12, a combination of fixes were deployed that prevent this issue from occurring going forward.
Aug 10, 21:00 PDT
Resolved - The incident has been resolved. However, changes to your environment (including creating or modifying event definitions, charts, teammates, and teammate roles) between 1pm ET and 3:50pm ET were not saved. Data collection and ingestion were unaffected for the duration. Please let us know if you encounter any further issues.
Aug 10, 13:16 PDT
Monitoring - A fix has been pushed live. We will continue to monitor and report any critical updates.
Aug 10, 13:06 PDT
Identified - We have identified the issue. A potential fix is on the way.
Aug 10, 12:43 PDT
Update - We are continuing to investigate this issue and will provide another update in the next 1 hour.
Aug 10, 11:57 PDT
Update - We are continuing to investigate this issue and will provide another update in the next 15 minutes.
Aug 10, 11:42 PDT
Investigating - We're experiencing intermittent unavailability of the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.
Aug 10, 11:27 PDT
Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 21:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 PDT
Scheduled - We will be performing a routine upgrade to our infrastructure. We expect minimal impact to the application during this time. There may be delays in data being available in the app, but no data will be lost.
Aug 9, 16:49 PDT
Resolved - This incident has been resolved.
Aug 9, 17:31 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Data available within the app will be caught up soon. We will post an update when this process is complete.
Aug 9, 16:28 PDT
Identified - Our engineers have identified the issue and are working on a fix. At this point, we don't have an ETA on recovery. We'll be posting another update in 60 mins.
Aug 9, 15:44 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Aug 9, 12:48 PDT
Aug 8, 2022
Resolved - Customers may have experienced intermittent query performance degradation throughout the day. Starting 8/12, a combination of fixes were deployed that prevent this issue from occurring going forward.
Aug 8, 21:00 PDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 06:02 PDT
Investigating - Our user identity pipeline has become backlogged, so you may notice a delay for newly identified users to appear in Heap. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
Aug 4, 22:37 PDT