All Systems Operational
Data Collection Operational
App Operational
Heap Connect Operational
Infrastructure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - We have deployed a fix, the Android identify endpoint should now be returning 200s again.
May 16, 18:20 PDT
Update - Upon further investigation, we found that all Android identify calls during this period are reflected in Heap, and data collection was not affected. The error codes and messages coming from the API are erroneous. We are working to resolve this issue and will update when the API is returning the correct code.
May 16, 17:35 PDT
Investigating - We have found that some Android identify requests are not resolving. We are working to diagnose and resolve the issue. In the interim some identify calls from Android may not be reflected in Heap.
May 16, 16:06 PDT
May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.