All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
Heap Connect Operational
90 days ago
99.97 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
99.95 % uptime
Today
Notifications and Alerts Operational
90 days ago
99.26 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Session replay trial needs to be set up through the Settings page
Resolved - This incident has been resolved.
Jun 2, 22:00 PDT
Update - We are continuing to investigate this issue.
Jun 2, 18:07 PDT
Investigating - When setting up a new Heap trial with a session replay package, you will need to set up session replay settings & turn on session replay capture via the Settings page. You can manage these settings and turn capture on for session replay by navigating to Account > Manage > Session replay > Privacy and Security. (https://heapanalytics.com/app/manage/session-replay)
Jun 2, 18:06 PDT
Scheduled chart emails are not being sent
Resolved - Scheduled chart email are now being sent regularly. Users that were expecting an email notification between 6am and 1pm Pacific time will not receive the expected email and must log in manually to Heap to check on their charts. We apologize for any inconvenience this may have caused.
Jun 2, 13:39 PDT
Identified - Scheduled chart emails are not currently being sent. We have identified the root cause and are working on a fix.
Jun 2, 13:24 PDT
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

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