Salesforce integration: data-in not syncing
Update - We are continuing to work on a fix for this issue.
Oct 02, 2026 - 14:57 PDT
Identified - Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.

Thank you for your patience!
Oct 02, 2026 - 14:49 PDT
Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Operational
Integrations - Sources Partial Outage
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 8, 2026

User property data delayed in Heap connect syncs (US customers only)
Resolved - This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.
Oct 8, 08:33 PDT
Monitoring - A fix has been implemented, and latency is recovering. We continue to monitor.
Oct 7, 20:50 PDT
Update - We are continuing to investigate this issue.
Oct 7, 17:56 PDT
Investigating - We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Oct 7, 16:20 PDT

Oct 7, 2026

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Unresolved incident: Salesforce integration: data-in not syncing.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage