Heap Connect Syncs: Possibility Of Stale Data
Monitoring - US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
Aug 16, 2026 - 07:59 PDT
Update - We are continuing to work on a fix for this issue.
Aug 15, 2026 - 09:26 PDT
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Aug 15, 2026 - 07:32 PDT
Data Collection Operational
App Operational
Session Replay Operational
Heap Connect Degraded Performance
Integrations - Sources Operational
Integrations - Destinations Operational
Notifications and Alerts Operational
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
EKS Operational
AWS (eu-west-1) Operational
S3 Operational
EMR Operational
EKS Operational
ECS Operational
SQS Operational
EC2 Operational
AWS (eu-central-1) Operational
EC2 Operational
EMR Operational
SQS Operational
ECS Operational
S3 Operational
EKS Operational
Open AI (US) Operational
Open AI (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 17, 2026

No incidents reported today.

Aug 16, 2026

Unresolved incident: Heap Connect Syncs: Possibility Of Stale Data.

Aug 15, 2026

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Heap Connect Syncs: Possibility Of Stale Data (US)
Resolved - This incident has been resolved.
Aug 12, 15:59 PDT
Update - We are continuing to monitor for any further issues.
Aug 12, 15:39 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 14:33 PDT
Update - We are continuing to work on a fix for this issue.
Aug 12, 13:43 PDT
Update - We are continuing to work on a fix for this issue.
Aug 12, 12:49 PDT
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Aug 12, 11:42 PDT

Aug 11, 2026

US connect customers: possibility of stale data
Resolved - This incident has been resolved
Aug 11, 23:39 PDT
Monitoring - Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
Aug 11, 22:47 PDT
Identified - We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
Aug 11, 21:35 PDT

Aug 10, 2026

EU hosted | Heap Charts and Dashboards results not loading
Resolved - This incident has been resolved.
Aug 10, 07:44 PDT
Investigating - We are currently investigating this issue.
Aug 10, 03:34 PDT

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Heap Connect Syncs: Possibility Of Stale Data
Resolved - This incident has been resolved.
Aug 4, 19:39 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 16:47 PDT
Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Aug 4, 16:39 PDT

Aug 3, 2026

No incidents reported.

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