Update - We are continuing to investigate this issue.
Mar 15, 2026 - 10:30 PDT
Investigating - Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.
Mar 15, 2026 - 09:43 PDT
Data Collection
Operational
App
Degraded Performance
Session Replay
Operational
Heap Connect
Operational
Integrations - Sources
Operational
Integrations - Destinations
Operational
Notifications and Alerts
Operational
AWS (us-east-1)
Operational
EC2
Operational
ECS
Operational
SQS
Operational
S3
Operational
EMR
Operational
Cloudfront
Operational
EKS
Operational
AWS (eu-west-1)
Operational
S3
Operational
EMR
Operational
EKS
Operational
ECS
Operational
SQS
Operational
EC2
Operational
AWS (eu-central-1)
Operational
EC2
Operational
EMR
Operational
SQS
Operational
ECS
Operational
S3
Operational
EKS
Operational
Open AI (US)
Operational
Open AI (Europe)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 15, 2026
Unresolved incident: Partial service disruption for some Heap/PA customers.
Resolved -
This incident has been resolved.
Mar 10, 18:58 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 9, 01:42 PDT
Update -
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Mar 3, 08:24 PST
Identified -
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Mar 3, 08:22 PST