Heap Status

All Systems Operational

Data Collection Operational

App Operational

Heap Connect Operational

Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2019

No incidents reported today.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

Heap Connect Syncs Delayed

Resolved - Syncs are all caught up.
Jun 10, 21:49 PDT

Identified - Heap Connect syncs are delayed and scheduled syncs may have been missed over the weekend. The problem has been identified. Syncs are currently running and should all complete over the next few hours.
Jun 10, 07:31 PDT

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

Heap App Working

Resolved - This incident has been resolved.
Jun 4, 17:57 PDT

Update - We are continuing to monitor for any further issues.
Jun 4, 13:20 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 12:17 PDT

Identified - We have identified the issue and are working on a fix. Please note that Heap Connect syncs scheduled during this time will be delayed.
Jun 4, 10:59 PDT

Investigating - The Heap app is currently down. Our engineers are investigating. Data collection is unaffected, and no data has been lost.
Jun 4, 10:08 PDT

Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.