All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
99.98 % uptime
Today
App Operational
90 days ago
99.98 % uptime
Today
Heap Connect Operational
90 days ago
99.97 % uptime
Today
Integrations - Sources ? Operational
90 days ago
100.0 % uptime
Today
Integrations - Destinations ? Operational
90 days ago
99.97 % uptime
Today
Notifications and Alerts Operational
90 days ago
99.27 % uptime
Today
AWS (us-east-1) Operational
EC2 Operational
ECS Operational
SQS Operational
S3 Operational
EMR Operational
Cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Web App Scheduled Maintenance Mar 26, 2023 16:00-17:00 PDT
We will be performing scheduled system maintenance on March the 26th between 3pm and 4pm PT. During the maintenance window, Heap's web app will be unavailable.

Data collection will remain unaffected.
Posted on Mar 21, 2023 - 14:56 PDT
Past Incidents
Mar 22, 2023
Heap Connect Sync Delays
Resolved - This incident has been resolved.
Mar 22, 14:18 PDT
Monitoring - A fix has been deployed and we are monitoring results.
Mar 22, 13:28 PDT
Identified - Our engineering team has identified the root cause of delayed Redshift syncs and is deploying a fix.

There is no data loss.

We will post an update in one hour.
Mar 22, 12:11 PDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Temporary Data Latency
Resolved - This incident has been resolved.
Mar 20, 13:05 PDT
Monitoring - Our team has applied a fix and the data latency is trending down. We'll post another update once the latency has returned to normal.
Mar 20, 12:56 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Mar 20, 11:54 PDT
Mar 19, 2023
Infrastructure Scheduled Maintenance
Completed - This maintenance has completed.
Mar 19, 18:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:01 PDT
Scheduled - Our team will be performing a routine upgrade to our infrastructure this Sunday (3/19/23) at 6pm PT. During this time, the activity status of your event definitions might be out-of-date. Data collection will not be affected and the activity status will get updated shortly after the maintenance window has completed.
Mar 17, 15:26 PDT
Infrastructure Scheduled Maintenance
Completed - This maintenance has completed.
Mar 19, 17:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 PDT
Scheduled - We will be performing a routine upgrade to our infrastructure this Sunday (03/19/2023) at 5pm PT. During this time, the status of new Heap installations shown in the Heap app may be incorrect. Data collection will remain unaffected, this maintenance only affects the status of new installations.
Mar 16, 17:16 PDT
Mar 18, 2023

No incidents reported.

Mar 17, 2023
Increased app query failure rate
Resolved - This incident has been resolved.
Mar 17, 09:38 PDT
Investigating - We're experiencing an elevated query failure rate. You might notice some of your Heap app queries failing occasionally. We're investigating this issue and will post another update once we've identified the root cause.
Mar 17, 08:21 PDT
Mar 16, 2023

No incidents reported.

Mar 15, 2023
Temporary Data Latency
Resolved - The data ingestion latency has been resolved. All data should be available in the Heap app for your analysis.
Mar 15, 16:56 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Mar 15, 11:52 PDT
Email reports broken
Resolved - email summaries are fixed and are running again
Mar 15, 15:10 PDT
Identified - We have identified the issue with email summaries and have implemented a potential fix.
Mar 15, 14:27 PDT
Investigating - Email summaries have been down for the past 2 day. We are currently investigating the root cause and will update in an hour or less.
Mar 15, 13:53 PDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023
Data Ingestion Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 19:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:00 PDT
Scheduled - We will be performing scheduled system maintenance on 2023-03-12 at 5 PM to 8 PM PT. During the maintenance window, you may see increased data ingestion latency and intermittent disruptions to live view.
There will be no permanent data loss.
Mar 6, 15:02 PST
Mar 11, 2023

No incidents reported.

Mar 10, 2023
Heap Connect Syncs delayed
Resolved - This incident has been resolved.
Mar 10, 05:04 PST
Investigating - We are currently experiencing delays for Connect syncs. All environments appear to be affected.

Our engineers are currently investigating the issue.
Mar 9, 14:11 PST
Mar 9, 2023
Integration and Connect Sync Delays
Resolved - Issues have been resolved.
Mar 9, 12:30 PST
Monitoring - A fix has been implemented and we are currently monitoring both outbound integrations and Connect Syncs to ensure they are working as intended.
Mar 9, 11:39 PST
Identified - We have identified an issue causing delays in outbound integrations and Connect Syncs to customer warehouses. We're currently working to resolve the issues. We will provide another update with in 60min.

There is no impact to data collection.
Mar 9, 10:59 PST
Heap Connect Syncs delayed
Resolved - This incident has been resolved.
Mar 9, 02:48 PST
Update - Engineering is still working to bring sync delays back to normal.
Mar 8, 23:47 PST
Investigating - We are currently experiencing delays for Connect syncs. All environments appear to be affected.

Our engineers are currently investigating the issue.
Mar 8, 19:07 PST
Mar 8, 2023
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