Session Replays Not Loading

Incident Report for Heap

Resolved

Resolved: Session Replays Fully Restored
We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected.

Thank you for your patience and understanding while we worked to resolve this.
Posted Jul 18, 2025 - 12:10 PDT

Monitoring

The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.
Posted Jul 18, 2025 - 11:58 PDT

Identified

Update: Fix for Session Replays Underway
We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.
Posted Jul 18, 2025 - 10:28 PDT

Investigating

We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.
Posted Jul 18, 2025 - 10:11 PDT
This incident affected: Session Replay.