Some customers with Session Replay may be experiencing more limited retention in Heap

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Mar 10, 2026 - 18:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2026 - 01:42 PDT

Update

The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Posted Mar 03, 2026 - 08:24 PST

Identified

The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Posted Mar 03, 2026 - 08:22 PST
This incident affected: Data Collection and App.