Shopify integrations delayed

Incident Report for Heap

Resolved

The Shopify integration is now functioning normally

Posted Dec 16, 2022 - 17:10 PST

Update

Heap is currently experiencing delays in receiving data from Shopify. Our team is working on the issue and we will update when Heap has more information. Heap apologizes for the inconvenience and thank you for your patience. All other data collection is unaffected by this issue.

Posted Dec 16, 2022 - 15:09 PST

Investigating

All Shopify backfill integrations are delayed. Heap is currently investigating the issue and will have an update in 30 minutes.

Posted Dec 16, 2022 - 14:20 PST

This incident affected: Integrations - Sources.