Errors in New/Non-Classic Replays

Incident Report for Heap

Resolved

The incident has been resolved. The new/non-classic replays are loading now.

Posted Aug 28, 2024 - 08:32 PDT

Monitoring

A fix has been deployed and we are monitoring the results.

Posted Aug 28, 2024 - 08:23 PDT

Update

We have identified the cause for the issue and are working on a fix. We will provide an update when the fix is deployed.

Posted Aug 28, 2024 - 08:06 PDT

Identified

You will run into errors when loading new/non-classic replays. We are aware of the issue and are investigating. We will provide an update once more information is available.

Posted Aug 28, 2024 - 07:38 PDT

This incident affected: Session Replay.