Temporary data latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Mar 08, 2016 - 12:12 PST

Update

Some reports might have failed to load for a brief moment, but the issue is fixed now.
Posted Mar 08, 2016 - 10:00 PST

Monitoring

The core issue has been identified and patched and data ingestion is unpaused.
Posted Mar 08, 2016 - 09:37 PST

Investigating

We have temporarily paused data ingestion for a portion of our customers, as part of a database migration. You may notice data after midnight PST missing in your dashboard. We expect to unpause data ingestion by noon PST and resolve the issue completely by EOD.
Posted Mar 08, 2016 - 07:55 PST
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