Queries unavailable for a portion of customers

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Aug 16, 2023 - 21:24 PDT

Monitoring

We have resolved the issue and are continuing to monitor the system.

Posted Aug 16, 2023 - 20:10 PDT

Identified

We are investigating an issue with our internal infrastructure that might be causing certain parts of the app to be unavailable. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

Posted Aug 16, 2023 - 20:02 PDT

This incident affected: App.