Heap Connect Sync Delays

Incident Report for Heap

Resolved

This incident is resolved.

Posted Apr 03, 2024 - 08:33 PDT

Update

Syncs are now being successfully processed.

We will post an update when we have cleared the backlog.

Posted Apr 03, 2024 - 06:08 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 03, 2024 - 05:30 PDT

Update

Our engineering team has identified the root cause. A fix is being implemented.

We will post an update in 60 minutes.

Posted Apr 03, 2024 - 04:24 PDT

Investigating

We are currently experiencing delays for Connect Syncs. All environments appear to be affected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.

Posted Apr 03, 2024 - 02:56 PDT

This incident affected: Heap Connect.