Support Responses Delayed

Incident Report for Heap

Resolved

A fix is in place and email support should be back to normal.

Posted Nov 19, 2018 - 16:09 PST

Identified

We have identified the nature of the issue and are working on a fix.

Posted Nov 19, 2018 - 15:45 PST

Investigating

We are currently investigating an issue with our email service provider that is resulting in support responses not successfully sending. We are receiving your questions and will work on getting our support responses to you as soon as we can.

Posted Nov 19, 2018 - 14:31 PST