Slow or Failing Dashboard Queries

Incident Report for Heap

Resolved

The issue should be fixed now. Note that we hit some server snags between 4:15 PM and 4:45 PM that caused elevated 500 errors from our collector endpoints.

Posted Sep 17, 2015 - 17:12 PDT

Investigating

Our dashboard started sending sporadic error messages at around noon PDT, and some queries are taking much longer to run than normal.

We're investigating the issue now.

Posted Sep 17, 2015 - 12:24 PDT