User property data delayed in Heap connect syncs (US customers only)

Incident Report for Heap

Resolved

This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.

Posted Oct 08, 2026 - 08:33 PDT

Monitoring

A fix has been implemented, and latency is recovering. We continue to monitor.

Posted Oct 07, 2026 - 20:50 PDT

Update

We are continuing to investigate this issue.

Posted Oct 07, 2026 - 17:56 PDT

Investigating

We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

Posted Oct 07, 2026 - 16:20 PDT

This incident affected: App and Heap Connect.