Heap Connect Sync Delays

Incident Report for Heap

Resolved

Syncs have recovered

Posted Jan 26, 2023 - 15:23 PST

Monitoring

The dependent service has been brought back up. We will continue to monitor until all syncs have caught up.

Posted Jan 26, 2023 - 14:18 PST

Update

Engineering is still working to bring the syncs delays back to normal.

We will post an update in one hour.

Posted Jan 26, 2023 - 13:52 PST

Update

We are continuing to work on a fix for this issue.

Posted Jan 26, 2023 - 13:50 PST

Identified

Our engineering team has identified the root cause of the delayed syncs and is working on a solution.

The incident started around 9:50 AM Pacific time.
There is no data loss.

We will post an update in one hour.

Posted Jan 26, 2023 - 12:49 PST

This incident affected: Heap Connect.