Slow and Failing Dashboard Queries

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Jan 05, 2018 - 15:32 PST

Monitoring

Dashboard queries are available again. We are currently monitoring query performance. No data has been lost.
Posted Jan 05, 2018 - 15:22 PST

Identified

Queries are currently unavailable. We have identified a likely cause, and is working on fixing it. Data collection is not affected.
Posted Jan 05, 2018 - 14:23 PST

Investigating

Dashboard queries are taking longer than expected and are failing for some customers. Our engineering team is investigating.
Posted Jan 05, 2018 - 13:28 PST