Elevated Identify Error Rates

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Aug 22, 2016 - 11:41 PDT

Monitoring

As of 8:54am, we have resolved the immediate problem, and identify error rates are back to nominal levels. We will monitor as we search for the root cause.
Posted Aug 22, 2016 - 09:20 PDT

Investigating

Our infrastructure team is investigating elevated error rates and increased latency on our identify APIs.
Posted Aug 22, 2016 - 08:41 PDT