Integration data not syncing

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Aug 11, 2025 - 16:56 PDT

Monitoring

A fix has been implemented and we are monitoring results.
Posted Aug 11, 2025 - 13:31 PDT

Update

We are continuing to investigate the issue.

We will post an update in an hour.
Posted Aug 11, 2025 - 12:01 PDT

Update

We are continuing to investigate the issue.

We will post an update in an hour.
Posted Aug 11, 2025 - 10:57 PDT

Update

Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations.

We will post an update in an hour.
Posted Aug 11, 2025 - 09:59 PDT

Investigating

We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.
Posted Aug 11, 2025 - 07:02 PDT
This incident affected: Integrations - Sources.
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