Delayed event-data availability in the US

Incident Report for Heap

Monitoring

Data freshness latency is recovering, and the team is monitoring it.

Posted Nov 03, 2026 - 21:14 PST

Update

We are continuing to investigate this issue.

Posted Nov 03, 2026 - 21:08 PST

Investigating

We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.

Posted Nov 03, 2026 - 20:30 PST

This incident affects: App and Session Replay.