Email reports not sent in the past 24h

Incident Report for Heap

Resolved

We have deployed a fix. Email reports should be working again. Users who were expecting an email report between March 15 at 12:20pm PT and March 16 at 2:25pm PT will need to log into Heap to view the report manually. We apologize for the inconvenience.
Posted Mar 16, 2022 - 14:27 PDT

Identified

We have identified the root cause and are working on a fix.
Posted Mar 16, 2022 - 13:52 PDT

Investigating

Email reports that would normally be sent between March 15 at 12:20pm PT and now are not being sent. We are investigating and will provide an update in 1 hour.
Posted Mar 16, 2022 - 13:52 PDT
This incident affected: Notifications and Alerts.
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