Temporary Data Latency US - Resolved

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Jul 17, 2025 - 14:28 PDT

Update

We are continuing to investigate this issue.
Posted Jul 17, 2025 - 13:39 PDT

Update

We appreciate your patience while we continue to investigate this issue. Will post another update within the hour.
Posted Jul 17, 2025 - 11:25 PDT

Update

We continue to investigate this issue. Will post an update again within the hour
Posted Jul 17, 2025 - 09:54 PDT

Investigating

We are currently experiencing delays in data being available in the app for some customers in the US. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Posted Jul 17, 2025 - 08:55 PDT
This incident affected: Data Collection and App.
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