We've implemented a fix and are monitoring the results. We'll post an update in 30 minutes.
Posted Oct 22, 2020 - 11:01 PDT
Update
Our engineering team is implementing a partial mitigation. Data collection is unaffected. We'll post an update in the next 30 minutes.
Posted Oct 22, 2020 - 10:08 PDT
Update
Our engineering team is continuing to investigate. Data collection is unaffected. We'll post an update in the next 30 minutes.
Posted Oct 22, 2020 - 09:24 PDT
Update
Our engineering team is continuing to investigate. Data collection is unaffected. We'll post an update in the next 30 minutes.
Posted Oct 22, 2020 - 08:53 PDT
Update
Our engineering team is continuing to investigate. Data collection is unaffected. We'll post an update in the next 30 minutes.
Posted Oct 22, 2020 - 08:21 PDT
Investigating
We're experiencing Intermittent unavailability of the Heap app, data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.