Degraded Services

Incident Report for Heap

Resolved

All services are now operating normally.
Posted May 02, 2025 - 16:32 PDT

Monitoring

We've applied a fix & currently monitoring services as they recover. We'll post another update in 60mins.
Posted May 02, 2025 - 15:07 PDT

Identified

We are still working on a fix, some services are recovering
Posted May 02, 2025 - 14:49 PDT

Update

A config issue is causing delays in integrations and connect syncs. We are currently working on a fix and will post an update in 1 hour.
Posted May 02, 2025 - 13:58 PDT

Update

We are continuing to investigate this issue.
Posted May 02, 2025 - 13:04 PDT

Update

We are continuing to investigate this issue.
Posted May 02, 2025 - 13:03 PDT

Investigating

Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up.

We will post an update in 1 hour.
Posted May 02, 2025 - 13:02 PDT
This incident affected: Heap Connect, Integrations - Sources, and Integrations - Destinations.