Heatmaps: Issues Generating New Screenshots

Incident Report for Heap

Resolved

This incident is resolved, and Heatmaps are working as normal.

Posted Nov 17, 2025 - 00:35 PST

Monitoring

We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

Posted Nov 15, 2025 - 12:46 PST

Investigating

We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating.

Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

Posted Nov 14, 2025 - 12:49 PST