Partial Data Latency

Incident Report for Heap

Resolved

All data has been restored and is now live in the Heap web app.
Posted Mar 25, 2022 - 12:49 PDT

Update

We have validated are replay procedure and the data will be replayed tomorrow. We will post here when all data is live.
Posted Mar 24, 2022 - 22:43 PDT

Update

We are currently testing our replay script and will be able to provide a timeline for when the data will be available in the app within the next hour.
Posted Mar 24, 2022 - 18:12 PDT

Monitoring

You may see a discrepancy for analyses over the time period from 11:32 AM PT to 12:25 PM PT. The team is working to process the missing data for this time period now. We expect no data loss. This was due to an issue which affected a subset of incoming data and was quickly patched. We will post another update when we know when the missing data will be live.
Posted Mar 24, 2022 - 14:39 PDT
This incident affected: Data Collection.
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