Heap Connect Syncs: Possibility Of Stale Data

Incident Report for Heap

Resolved

Our monitoring shows that all syncs are still operating normally,
and no remaining customer should observe staleness issues at this time.

Posted Aug 29, 2026 - 05:56 PDT

Monitoring

We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.

Posted Aug 28, 2026 - 06:42 PDT

This incident affected: Heap Connect.