Appcues/Chameleon data missing

Incident Report for Heap

Resolved

All missing Appcues and Chameleon historical data has been restored in the UI.

Posted Aug 07, 2019 - 13:44 PDT

Update

Data collection for Appcues and Chameleon events has been fully restored. We are working to restore any missing historical data.

Posted Aug 01, 2019 - 15:17 PDT

Identified

We have identified the root cause of missing Appcues and Chameleon data in customer dashboards and are rolling out a fix.

Posted Aug 01, 2019 - 14:25 PDT

Investigating

We are currently investigating reports of Appcues and Chameleon data being missing from customer dashboards. We will update when we have more information.

Posted Aug 01, 2019 - 13:29 PDT

This incident affected: Data Collection.