Appcues/Chameleon data missing

Incident Report for Heap

Resolved

All missing Appcues and Chameleon historical data has been restored in the UI.
Posted Aug 07, 2019 - 13:44 PDT

Update

Data collection for Appcues and Chameleon events has been fully restored. We are working to restore any missing historical data.
Posted Aug 01, 2019 - 15:17 PDT

Identified

We have identified the root cause of missing Appcues and Chameleon data in customer dashboards and are rolling out a fix.
Posted Aug 01, 2019 - 14:25 PDT

Investigating

We are currently investigating reports of Appcues and Chameleon data being missing from customer dashboards. We will update when we have more information.
Posted Aug 01, 2019 - 13:29 PDT
This incident affected: Data Collection.
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