Experiencing delays in data being available in the app

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Feb 27, 2024 - 02:13 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 26, 2024 - 05:18 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 26, 2024 - 05:17 PST

Identified

We are currently experiencing delays in data being available in the app. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue.

Posted Feb 26, 2024 - 01:02 PST

This incident affected: App.