Temporary Data Latency

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Sep 03, 2024 - 19:05 PDT

Monitoring

A fix has been implemented, and we are monitoring the results. Customers can expect the app's data latency to gradually reduce over the next few hours.

Posted Sep 03, 2024 - 13:34 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Posted Sep 03, 2024 - 11:06 PDT

This incident affected: Data Collection and App.