Session Replays Not Available For Viewing

Incident Report for Heap

Resolved

Session replays are now displaying normally in Heap. No data was lost.

Posted May 05, 2023 - 08:48 PDT

Session replays should now be displayed correctly. There was no data loss involved. We are continuing to monitor session replays.

Posted May 04, 2023 - 15:06 PDT

We are continuing to monitor this issue and will provide an update in two hours.

Posted May 04, 2023 - 12:38 PDT

We have identified an issue where session replays are not available for viewing (past 8 hours). This does not affect session replay capture.

Posted May 04, 2023 - 12:32 PDT

This incident affected: App.