Heap Connect Syncs: Possibility Of Stale Data

Incident Report for Heap

Resolved

This incident has been resolved

Posted Sep 17, 2025 - 18:27 PDT

Update

We are continuing to work on this issue.

Posted Sep 17, 2025 - 13:53 PDT

Identified

We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.

Posted Sep 17, 2025 - 12:12 PDT

This incident affected: Heap Connect.