Intermittent application performance degradation for Sense customers

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Jan 27, 2026 - 07:05 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 27, 2026 - 05:50 PST

Investigating

Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Posted Jan 27, 2026 - 02:48 PST
This incident affected: App.
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