Delayed Heap Connect Syncs

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Jul 09, 2020 - 05:07 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 09, 2020 - 01:04 PDT

Investigating

Heap Connect exports to Redshift, Snowflake, and S3 are in a stale state with data through a max of 2020-07-09 01:00 UTC. Our data engineering team is investigating and we'll update this status when the sync process returns to normal behavior.

Posted Jul 09, 2020 - 00:25 PDT

This incident affected: Heap Connect.