Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
Posted Oct 21, 2025 - 04:57 PDT
Update
Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing.
Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
Posted Oct 20, 2025 - 19:41 PDT
Monitoring
Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing.
Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
Posted Oct 20, 2025 - 19:23 PDT
Update
We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.
Posted Oct 20, 2025 - 13:52 PDT
Identified
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
Posted Oct 20, 2025 - 04:52 PDT
This incident affected: Heap Connect, Integrations - Sources, and Integrations - Destinations.