Temporary Data Latency

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Aug 26, 2015 - 06:42 PDT

Monitoring

We've cleared the majority of the backlog, but there may still be missing data for a small subset of your users. We expect to have data up-to-date for all users by 12pm PT.

Posted Aug 25, 2015 - 14:27 PDT

Identified

Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by EOD Wednesday. Data collection is unaffected, and no data has been lost.

Posted Aug 25, 2015 - 08:10 PDT