Application and Query Errors

Incident Report for Heap

Resolved

All clear! We've identified and fixed the root cause and will be releasing a postmortem in the next few days.
Posted Dec 20, 2017 - 12:08 PST

Investigating

Some queries are continuing to experience intermittent errors. Our engineers are investigating.
Posted Dec 20, 2017 - 07:48 PST

Monitoring

We have deployed a temporary solution that fixes the errors. We're still monitoring the issue.
Posted Dec 20, 2017 - 05:33 PST

Update

We have deployed a fix for the app outages and query endpoint errors. Data collection is not affected. Our engineering team is investigating.
Posted Dec 20, 2017 - 05:15 PST

Update

We are experiencing periodic app outages and query endpoint errors. Data collection is not affected. Our engineering team is investigating.
Posted Dec 20, 2017 - 03:25 PST

Investigating

Dashboard analysis queries are failing for some customers. Our engineering team is investigating. Data collection is not affected.
Posted Dec 19, 2017 - 23:03 PST
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