Temporary Dashboard Unavailability

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Aug 02, 2017 - 17:46 PDT

Monitoring

Dashboard access has been restored to all customers, however, we will continue to monitor the incident until AWS resolves their EC2, RDS, and Redshift network connectivity incidents. For more information, please refer to the AWS status page: https://status.aws.amazon.com/

Data collection was unaffected and no data has been lost.

Posted Aug 02, 2017 - 17:19 PDT

Identified

The root cause of the current dashboard unavailability is due to an incident within our AWS availability zone for EC2 and RDS services. We are currently resolving the root cause to restore availability to the dashboard and will update accordingly. For more information, please refer to the AWS status page: https://status.aws.amazon.com/

Posted Aug 02, 2017 - 17:07 PDT

Investigating

Some of our application servers are experiencing unexpected downtime. Our engineering team is investigating.

Posted Aug 02, 2017 - 16:33 PDT