Temporary Data Latency - Investigating

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Apr 16, 2025 - 15:19 PDT

Monitoring

A fix has been implemented, and we are seeing latency return to normal. We will continue to monitor the state and update if anything changes.
Posted Apr 16, 2025 - 15:06 PDT

Identified

Our engineers are working on resolving the issue. You may still notice missing data in your reports. Data collection is unaffected, and no data has been lost. We'll be posting another update in 60 minutes.
Posted Apr 16, 2025 - 14:25 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Posted Apr 16, 2025 - 13:16 PDT
This incident affected: Data Collection and App.
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