Temporary Data Latency

Incident Report for Heap

Resolved

Data Latency has returned to normal.

Posted Feb 01, 2021 - 23:00 PST

Monitoring

Data latency is returning to normal levels and we are continuing to monitor the situation.

Posted Feb 01, 2021 - 17:13 PST

Update

We are continuing to investigate the data latency.

Posted Feb 01, 2021 - 15:44 PST

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

Posted Feb 01, 2021 - 13:06 PST

This incident affected: Data Collection.