Delayed Heap Connect Data

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Jan 29, 2020 - 10:30 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 29, 2020 - 10:01 PST

Monitoring

Around 01:00 UTC on Wednesday January 29, part of our Heap Connect pipeline stopped processing data, which means Heap Connect destinations will be missing recent data starting 01:00 UTC. We have implemented a fix and started backfilling data. The data should be fully replayed in the next 6 hours, at which point scheduled exports will return to running normally.

Posted Jan 29, 2020 - 03:56 PST

Investigating

Heap Connect exports to Redshift, Snowflake, and S3 are in a stale state with data through a max of 2020-01-29 01:00 UTC. Our data engineering team is investigating and we'll update this status when the sync process returns to normal behavior.

Posted Jan 28, 2020 - 23:02 PST

This incident affected: Heap Connect.