Heap Connect Syncs: Possibility Of Stale Data

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Aug 17, 2026 - 06:03 PDT

Monitoring

US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync

Posted Aug 16, 2026 - 07:59 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 15, 2026 - 09:26 PDT

Identified

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.

Posted Aug 15, 2026 - 07:32 PDT

This incident affected: Heap Connect.