Heap Connect Sync Delays

Incident Report for Heap

Resolved

The users data in the warehouses should now be up to date.

Posted Nov 09, 2021 - 20:35 PST

Monitoring

A fix has been implemented and syncs are now recovering.

Posted Nov 09, 2021 - 20:13 PST

Identified

The users data export for Heap Connect is currently delayed. Event data exports are unaffected and up to date. Our engineering team has identified the issue and is working on a fix.

Posted Nov 09, 2021 - 11:38 PST

This incident affected: Heap Connect.