Temporary Data Latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Aug 13, 2017 - 17:55 PDT

Identified

We've identified the issue affecting data ingestion, and are working to bring latency to acceptable levels. A small percentage of data may appear missing for most customers starting August 10th, and going forward until this is resolved. We currently expect this will take several days to resolve, and will post updates if there is a change.

No data has been lost, and we are still collecting new incoming data.
Posted Aug 11, 2017 - 11:27 PDT

Investigating

We are currently investigating this issue.
Posted Aug 10, 2017 - 07:51 PDT
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