Temporary data latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Nov 03, 2021 - 21:35 PDT

Update

We are still experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Posted Nov 03, 2021 - 16:26 PDT

Update

We are still experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Posted Nov 03, 2021 - 13:14 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Posted Nov 03, 2021 - 12:11 PDT

Identified

Our engineers have identified the issue and are working on a fix. At this point, we don't have an ETA on recovery.
Posted Nov 03, 2021 - 10:37 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Posted Nov 03, 2021 - 10:06 PDT
This incident affected: App.