Incorrect inactivity icons

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Aug 20, 2020 - 21:53 PDT

Update

The underlying issue has been resolved.
Posted Aug 20, 2020 - 21:53 PDT

Monitoring

We've implemented a fix and our engineering team is monitoring.
Posted Aug 20, 2020 - 17:00 PDT

Identified

We've identified the issue and paused the job so all events will appear active while we fix it. Our engineering team is still working on addressing the root cause.
Posted Aug 20, 2020 - 12:41 PDT

Investigating

We're experiencing issues with symbols incorrectly showing up as inactive in the Heap app. Our engineering team is investigating.
Posted Aug 20, 2020 - 08:29 PDT
This incident affected: Notifications and Alerts.
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