Temporary Data Latency

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Oct 29, 2021 - 00:37 PDT

Monitoring

We have identified the problem and have implemented a fix. We are currently monitoring, and expect to have this resolved by end of day today. Our data ingestion pipeline is backlogged, so you may notice missing data in your dashboard from earlier today. Data collection is unaffected, and no data has been lost.

Posted Oct 28, 2021 - 13:11 PDT

Update

Our engineers are continuing to investigate the issue.

Posted Oct 28, 2021 - 11:07 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

Posted Oct 28, 2021 - 09:43 PDT

This incident affected: App.