Heap Connect Sync Delays (EU only)

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Feb 12, 2026 - 14:58 PST

Monitoring

We have deployed a fix and are beginning to catchup delayed environments.

We will post an update in two hours, or resolve the incident if all environments have recovered.

Posted Feb 12, 2026 - 12:58 PST

Identified

We have identified another issue causing sync delays and are working on a solution.

Posted Feb 12, 2026 - 12:29 PST

Monitoring

We have deployed a fix and are beginning to catchup delayed environments.

We will post an update in two hours, or resolve the incident if all environments have recovered.

Posted Feb 12, 2026 - 10:45 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 12, 2026 - 10:13 PST

Identified

Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss.

We will post an update in one hour.

Posted Feb 12, 2026 - 10:13 PST

This incident affected: Heap Connect.