App Unavailability

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Apr 13, 2021 - 07:48 PDT

Update

We've implemented a fix and are monitoring. We'll post another update in 30 minutes.

Posted Apr 13, 2021 - 07:17 PDT

Identified

The issue has been identified and we are implementing a fix. We will post another update in 30 minutes.

Posted Apr 13, 2021 - 06:42 PDT

Investigating

We're experiencing intermittent unavailability of the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.

Posted Apr 13, 2021 - 06:28 PDT

This incident affected: App.