Heap Support Site is Down

Incident Report for Heap

Resolved

The Heap Support Site has been restored and is now functioning properly.

Posted Nov 29, 2021 - 15:52 PST

Update

We are still working towards restoring the support site. We'll update again in 30 minutes.

Posted Nov 29, 2021 - 15:29 PST

Update

We are still working towards restoring the support site. We'll update again in 30 minutes.

Posted Nov 29, 2021 - 14:25 PST

Identified

We've identified the root cause and we're currently working on restoring the support site.

Posted Nov 29, 2021 - 13:05 PST

Investigating

The Heap Support Site at https://help.heap.io is currently unavailable. We're aware of the issue and currently investigating the cause. There is no impact to data collection and the app is working as expected. We'll provide another update with in the next 30 minutes.

Posted Nov 29, 2021 - 12:40 PST

This incident affected: App.