Temporary Data Latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Apr 13, 2023 - 20:26 PDT

Monitoring

A fix has been implemented and data ingestion latency is improving. We are continuing to monitor.
Posted Apr 13, 2023 - 15:34 PDT

Investigating

We are currently investigating this issue.
Posted Apr 13, 2023 - 14:53 PDT

Monitoring

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports and live view. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Posted Apr 13, 2023 - 13:52 PDT
This incident affected: Data Collection.
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