Temporary Data Latency

Incident Report for Heap

Resolved

Data latency has recovered.
Posted Jun 14, 2021 - 23:23 PDT

Update

We're continuing to process through the data backlog and monitoring the situation - latency does remain elevated at this time. We don't yet have an exact ETA on recovery. We'll be posting another update in 60 mins.
Posted Jun 14, 2021 - 16:19 PDT

Monitoring

We're continuing to process through the data backlog and monitoring the situation - latency does remains elevated at this time. At this point, we don't have an ETA on recovery. We'll be posting another update in 60 mins.
Posted Jun 14, 2021 - 14:24 PDT

Update

Our engineers have identified the issue and are working on a fix. At this point, we don't have an ETA on recovery. We'll be posting another update in 60 mins.
Posted Jun 14, 2021 - 13:06 PDT

Identified

Our engineers have identified the issue and are working on a fix. At this point, we don't have an ETA on recovery. We'll be posting another update in 60 mins.
Posted Jun 14, 2021 - 12:08 PDT

Update

Our engineers are continuing to investigate the issue. We'll be posting another update in 60 mins.
Posted Jun 14, 2021 - 11:59 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Posted Jun 14, 2021 - 10:53 PDT
This incident affected: App, Integrations - Destinations, and Notifications and Alerts.